Estates Operations Manager (North West)

**Location Blackpool, Manchester or any location with space in North West Region**Government Property Profession Career Framework (Link)This role sits within the following:Job Family Workplace & FMCore Role Facilities ManagementLevel PractitionerKey accountabilitiesEnsure supply chain are delivering services to enable a fit for purpose portfolio that is safe and able to support DWP business functions. Undertake ad-hoc visits across the designated portfolio to activities such as, reviewing assets, undertaking audits, identifying health and safety issues, compliance, checking risk assessments, assisting service issue resolution drawing upon subject matter expertise within the wider team as required. Attend regular supply chain governance meetings as required.As the face of DWPE, manage SRO customer engagement across designated portfolio. Manage escalations and complaints from customers and suppliers where it has cross-supply chain implications and is beyond the scope of FM supply chain Building Manager. Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations.Manage allocation and co-ordination of multiple supply chain on site (e.g. incident response, projects, LCW, moves & churn (including FF&E), compliance and H&S).Understand the strategic drivers for Service Delivery and Estates, remaining alert to emerging issues and trends and undertaking regular reviews of priorities, risks, concerns, focus and proactive planning for your designated portfolio, supporting local, regional and national level planning.Support implementation of operational strategies, policies and procedures in line with the operational, H&S and compliance requirements to ensure a well managed and maintained portfolio in partnership with the supply chain. Ensure business continuity and adherence to H&S and compliance requirements.Work in partnership with the supply chain to encouraging ideas for change, identify areas for improvement, simplifying processes, establishing clear hand-offs and responsibilities, ensuring value for money and reducing bureaucracy.Act as Initial point of contact for service change on site. Review requirements for site with customers and engage with Supply Chain Mgmt and Category Management team who will determine service changes and execute relevant contract changes. Ensure service change matrix on site are reflection of site requirements.Act as operational knowledgeable rep, articulating site requirement to ensure effective project planning, prioritisation and scoping. Support project approval processes from an operational perspective, working closely with DWP Projects team. Coordination of supplier partners during project delivery, mobilisation and hand over for seamless transition to BAU.Understand incident management processes across designated portfolio, ensure there are appropriate procedures and processes in place to deal with required remedial action. Raise work orders in line with financial controls to support rectification of any issues.Raise where necessary and manage work orders within Delegated Financial Authority, seeking savings and value for money and adhering to Financial Accounting rules at all times. Support the embedded Cost Management team in validating and auditing estimates, application for payments and invoices where applicable.