Head of Estate (Liverpool)

As the Head of Estates, you will lead the Workplace Operations Liverpool Regional Team to deliver successful operations within the high profile Government Hub (India Buildings) and the Regions Specialist Sites.You will lead on engagement with senior stakeholders and building users across HMRC and other Government Departments. You'll be responsible for making, supporting and implementing a wide range of decisions impacting the customer experience, providing a first class building and excellent services for our customers.Key Responsibilities:Developing and maintaining positive stakeholder relationships and delivering highly customer-focussed accommodation and related services.The role represents the senior Estates presence within the Region and the post holder will need to deliver in all aspects of that leadership role.Collaborate with senior colleagues to benchmark performance of a range of contracts with Estates and against other Government DepartmentsLead the Regional Centre Estates team under the direction of the Head of Workplace Central.Delivering best in class customer-focussed services across all of the HMRC estate, leading on the regular stakeholder and customer relationships and communications.Lead discussions / negotiations on complex customer issues with senior customers and other interested parties.Provide operational FM capability to ensure that HMRC buildings remain fully operational and fit for use 24/7Give assurance to the Estates Senior Leadership Team on a safe estate including safe systems of work and compliance with all statutory obligations across all HMRC managed buildings.