People Services Manager (Ref: 23342)

Introduction

The Criminal Injuries Compensation Authority (CICA) is an executive agency of the Ministry of Justice (MoJ). We receive over 40,000 applications every year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have suffered. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.

We employ around 350 people and are based in Glasgow city centre. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.

The role is based 10 Clyde Place, Glasgow, G5 8AQ and we currently operate a hybrid working business model, where a typical employee works 50% of their week from the office.

The Role

To lead the operational delivery of People Services within the Corporate Services function, ensuring high quality, compliant, and timely support across recruitment, workforce planning and equality, diversity and inclusion initiatives. The role involves managing a small team, coordinating service delivery, and acting as a key representative between internal and external stakeholders and senior leadership.

This role is Higher Executive Officer (HEO) grade. HEOs require strong interpersonal skills to develop effective working relationships with a wide range of internal and external stakeholders from a range of diverse backgrounds. HEOs have responsibility for delivering timely and quality results and for activities contributing to wider organisational priorities including the annual Business Plan.

Key Duties and Responsibilities

Service Delivery

• Coordinate delivery of centralised recruitment workforce planning activity across CICA, acting as day-to-day contact for the organisation on these matters
• Support and coordinate CICAs equality, diversity and inclusion activity, helping to ensure EDI considerations are reflected in our people practices and initiatives
• Manage and coordinate people service processes and systems, including Mitrefinch, recruitment, reward & recognition schemes and attendance processes.
• Coordinate workforce tracking and forecasting activity, liaising with MoJ Finance Business Partnering as required
• Maintain and assure the accuracy of relevant systems, processes and records relating to people, recruitment and workforce planning.

Team Management

• Provide day-to-day support and leadership to a small team made up of 3x Executive Officers (EOs)
• Support team with wellbeing and performance by fostering a positive, inclusive working environment, signposting appropriate resources when needed.

General responsibilities

• Support the strategic objectives of CICAs Business Plan and associated People Plan by contributing to the coordination and oversight of wellbeing initiatives. Ensure all activities comply with Equality, Diversity and Inclusion (ED&I) policies, Public Sector Equality Duty and Civil Service Code
• Support on the development and use of internal reporting tools and dashboards to support data driven decision making and performance monitoring
• Contribute to the development and continuous improvement of internal guidance, templates, and resources to support consistent, efficient and compliant service delivery
• Actively contribute to the wider Corporate Services function, supporting cross-team collaboration and representing People Services in relevant forums and working groups
• Undertake any other duties commensurate with the grade and nature of the role, as required by the business.

Essential Knowledge, Experience and Skills

• Experience of coordinating or managing the delivery of a people, recruitment or other business support service, managing competing priorities
• Strong communication and stakeholder management skills, with the ability to build effective working relationships and communicate information clearly to a range of audiences
• Experience of using data and information to track activity, identify issues and support planning and improvement in processes and ways of working
• Experience of applying policies, guidance or procedures consistently and appropriately.

Desirable Knowledge, Experience and Skills

• Experience of leading or managing others, including supporting performance, priorities and wellbeing
• Experience of workforce planning, workforce reporting or resource forecasting.
• Experience of using HR, recruitment or workforce management systems
• Knowledge of employment law and recruitment processes and best practice.

How to apply

The selection process for this vacancy will utilise Civil Service Success Profiles and will assess your Experience, Behaviours and Strengths.

Stage 1

Applicants should provide a CV and statement of suitability which evidences the essential criteria. The statement should be no more than 500 words in length.

Stage 2

If you are invited to interview, you will be tested on the following behaviours:

• Managing a Quality Service
• Changing and Improving
• Communicating and Influencing
• Leadership

During the panel interview, you will be asked behaviours and strengths-based questions.

Interviews are expected to take place in November 2026.

We will be conducting all interviews in person at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ.

Further Information

Once the application closing date has closed, the advert will no longer be available to view. You may want to save a copy for your records.

A reserve list may be created and will be valid for 12 months. If further vacancies arise for this or similar roles within the organisation, candidates may be appointed from the reserve list in order of merit.

We offer flexible working 7am 7pm, Monday to Friday. This role is offered on a full-time (37 hours per week) basis.

For queries about the role, please email [email protected]