User Researcher & Senior User Researcher

HEO User Researcher User researchers design, plan and carry out research to support and inform HMLRs digital services. Your job is to collect insights about the needs and experiences of public digital service users, and help your team understand the people who use the services we provide, and so to build better government services. Yourresearch will inform policy, strategy, service, content and interaction design, ensuring our services work well for users and achieve their policy intent.SEO Senior User ResearcherAs a Senior User Researcher, you will shape how we scope, design and carry out research activities with users to help our teams build a deep understanding of the people that use their services. Your research will inform policy, strategy, service, content and interaction design, ensuring our services work well for usersand achieve their policy intent. You will plan and lead research on larger teams and more complex services, working with product managers and service designers to help shape service propositions, whilst working directly with the Head of User Research and Lead User Researchers to align user research activity.