User Researcher

Were looking for a User Researcher who is passionate about what they can bring to delivering better services at the Home Office. You will work within a fast-paced delivery team - either across several smaller products or dedicated to one larger programme of work. Your research will inform policy, proposition, service, content and interaction design so that digital services work well for users and achieve their policy intent. As a User Researcher, you will plan, design and carry out research activities to inform the design of government services and help teams get a deeper understanding of the people that use them. You will develop research plans and approaches for a given service. You will use a range of research methods, including usability testing, contextual interviews, and pop up research, and will carry out rapid analysis that involves the wider team whenever possible. Youll communicate insights from research in engaging and impactful ways to delivery teams and stakeholders to drive change and improve government services.What you will doYour main day to day responsibilities will be:Planning, designing and conducting user research and usability testing to understand user needs and behaviours, and support the design and development of government servicesTurning user research findings into actionable insights that inform the design and development of digital servicesLeading on research moderation, analysis and generation of outputsSupporting digital delivery teams to build accessible digital services by including participants with access needs and low digital skills in all researchWorking collaboratively in a multidisciplinary delivery team, including designers and product owners, to define research questions, plan research approach and prioritise findings