Learning and Development Administrator - Wimbledon

Learning and Development - Wimbledon

£29,000-32,0000 Basic

6 month FTC (Role could turn permanent)

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focussed on ?doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

More about the role:

Role summary

• This role will play a vital part in the success of our business supporting the L&D function in transforming our growing learning and development initiatives as well as championing our engagement and retention plans for all our colleagues both from a year-round and Championships perspective.

Role responsibilities & duties

• Proactively manage the L&D team inbox to ensure that requests are dealt with quickly and effectively. Advising on all learning and development enquiries, providing excellent customer service and ensuring that all feel valued and invested in.
• Proactively manage the L&D calendar and schedule sessions, as well as organising recurring external training (WSET, First Aid course etc.)
• Scheduling, organising, and providing administrative support for all L&D initiatives
• Work closely with the HR teams in assisting with recruitment of colleague for all areas, with a particular emphasis on inductions. Create and organise a bespoke 4-week Induction plan ensuring new starters have a great onboarding experience
• Access and understand the LMS as an administrative user to troubleshoot any system related issues, generate reports and support new users.
• Manage all administrative tasks in the LMS efficiently: e.g. ensuring that relevant pathways and content are allocated accurately
• Support with all administrative tasks relating to the L&D function from creating training manuals to answering emails.
• L&D Analysis & reporting - Data measurement and analysis using feedback surveys and internal reports and databases
• Social Media lead - supporting with the design, administration, and content creation for all our social media platforms.
• Reward & recognition - Support the Head of L&D in managing the reward & recognition schemes
• Liaise with the Levy Training team to ensure all Mandatory training is completed
• To perform related duties and special projects as assigned.

Business Excellence

• Ensure that all training is delivered in line with 'The Wimbledon Way' service standards (e.g., induction, online learning, skills training)
• Support the management team with other general office duties relating to the successful operation of the catering department in any reasonable way possible

Financial

• Support your line manager in ensuring all training activities are within budget and all PO logs are up to date

Guest Experience

• Identify and meet the needs of colleagues and our guests, focusing on initiating and welcoming contact and communication whilst striving to deliver first class guest service.
• Recognise potential complaint situations and make effective steps to avoid and/or resolve these situations.

Self-Development

• To undertake any necessary internal or external training sessions in accordance with your managers requests and to take personal responsibility to seek opportunities to develop yourself and to realise your own potential.

Teamwork

• Developing and maintaining strong relationships with all operating departments.
• Seek feedback on what is and isn't working and respect the opinions of peers and colleagues to constantly improve.

Security

• Ensure all personal data is processed and held in accordance with GDPR regulations.
• Ensure understanding, awareness and compliance with all of the Company's security, stock control, loss prevention and key holder procedures, understanding accountability and consequences.

Equal Opportunities and Harassment

• Ensure understanding, awareness and compliance with the Company's Equal Opportunities Policy and Harassment Policy.

Health and Safety and Food Hygiene

• Take reasonable care for the Health and Safety of oneself and other persons who may be affected by their acts or omissions at work.
• Co-operate with their employer so far as is necessary to enable the Company to perform its civil and statutory obligations.
• Carry out their day-to-day duties in accordance with the requirements specified in the Company's Health and Safety and Food Safety Policies.
• To ensure that the Company Health and Safety and Food Safety Policies are always adhered to within their own area of control.

Person Specification

• Previous experience with systems (e.g. LMS or Workforce Management System or Data driven system etc) - Essential
• Effective at managing multiple priorities, projects, and relationships at once
• Experience in social media platforms (TikTok, Instagram, LinkedIn etc) as will lead on our on social media projects
• Attention to details led

• Excellent written, verbal, and interpersonal communications skills
• Proactive, energetic and can-do attitude
• Be a problem solver
• Curious
• Resilient
• Flexible approach - occasional work will be required on weekends

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1003/68677001/52723525/SU #Levy UK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!