Support Administrator

Support Administrator

Location: 4 King Edwards Court, King Edwards Square, Sutton Coldfield

Reports To: Director of Operational Support - Funerals

Contract: Full-Time, Permanent Salary: £25,389

Join Our Team as a Support Administrator at Dignity Funerals.

At Dignity, we pride ourselves on delivering exceptional care and support to every family we serve—and that starts with our people. We're looking for a highly organised and detail-oriented Support Administrator to join our dedicated Operational Support team.

If you're a clear communicator with a passion for providing outstanding service, enjoy working collaboratively, and thrive in a fast-paced environment where your contribution truly matters, we'd love to hear from you.

The role:

In this role, you'll play a vital part in ensuring the smooth day-to-day running of our operations, supporting colleagues across the business and helping us continue to deliver our service with compassion, professionalism, and respect.

Key Responsibilities:

· Handle colleague queries via phone and email efficiently and professionally.

· Monitor shared inboxes, coordinating with Operations and Central Support to resolve queries.

· Support CMA compliance by working with marketing and operational teams on price lists and posters.

· Assist with product and pricing queries, working closely with marketing and IT.

· Liaise with suppliers to support procurement activity and maintain strong supplier relationships.

· Maintain internal spreadsheets, planners, and databases for accurate and accessible information.

· Support data collection and schedule preparation to assist informed decision-making.

What We're Looking For:

· Previous experience in an administrative role (preferred).

· Strong attention to detail, excellent organisation, and the ability to prioritise tasks.

· Confident written and verbal communication skills.

· Reliable, professional, and committed to high standards of client care.

· Proficient in Microsoft Office, especially Excel and Outlook.

· Comfortable working across departments and with external partners.

· GCSE or equivalent qualification

What We Offer:

· Annual salary of £25,389

· 25 Days Holiday + Bank Holidays

· X2 Life Assurance

· Pension Scheme

· Car Allowance

· Hybrid flexible working (3 days in our Sutton Coldfield office)

· Personal development and mentorship opportunities

· A chance to make a meaningful contribution to people's lives and death

What are the next steps?

If this sounds like the right role for you and you're ready to bring care and professionalism to an essential service, simply click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

About Us:

At Dignity, we're here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.

With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service — one that's tailored to the individual needs and wishes of every family we support.

We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes:

· Our Crematoria and Memorials Group, managing 45 crematoria nationwide

· Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead

· The recently acquired Farewill, a leading provider of online wills and probate services

Together, our goal is simple: to provide families with continuity, care, and clarity — from planning and preparation through to the funeral itself, and beyond.

FCA Statement:

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.