Operations Manager

Job Title: Operations Manager

Location: Hammersmith, London

Employment Type: Full-time

Salary: Starting at £45,000 per annum + bonuses

About Goodnick: Goodnick is the UK's leading healthy ageing service for women over 60. Our mission is to empower older women to lead their healthiest, most vibrant lives by implementing the right lifestyle changes through exercise, nutrition and mindset. We believe every woman over 60 deserves to thrive, and we are dedicated to helping them attain the highest quality of life possible.

Job Summary: We are looking for an experienced and passionate Operations Manager to join our team at Goodnick. In this pivotal role you will manage the day-to-day operations of our service. This includes overseeing the delivery of our programme, building & optimising processes, managing client performance, and ensuring client satisfaction and success. The ideal candidate will have a strong background in operations management, a passion for fitness and wellness, and the ability to drive growth in a fast-paced, digital environment.

Key Responsibilities:

• Client Onboarding & Management: Lead the onboarding process for new clients, ensuring a smooth transition from sale to active participation in our programmes.
• Client Monitoring & Support: Regularly monitor client progress, provide necessary support, and maintain communication via phone, email, WhatsApp, and video calls.
• Accountability & Goal Achievement: Ensure that clients meet their goals set out during the onboarding process, offering accountability and motivation throughout their journey.
• Process & System Development: Develop and implement efficient systems and processes for daily operations & client management, setting the foundation for future scaling.
• Team Leadership & Development: Once systems are established, hire, train, and develop a team of junior managers to ensure consistent and repeatable success as we grow
• Client Retention: Focus on driving long-term retention by achieving world-class completion and success rates for each client.

Key Performance Indicators (KPIs):

• Programme completion rates
• Programme retention rates
• Goal success rate
• Effective scaling of the operations team through hiring and training

Required Experience:

• Proven experience in operational management and/or client management
• Proven experience in building and implementing systems and processes
• Experience in team hiring, training, and management.
• Experience working in a fast paced start-up envirnoment

Desirables

• Background in coaching or working within a coaching environment
• Experience in the health, wellness, and longevity space
• Strong personal interest in health, wellness & longevity

Skills & Competencies:

• Leadership: Strong leadership skills with the ability to inspire and develop a team.
• Strategic Thinking: Ability to design and implement scalable systems and processes.
• Communication: Excellent verbal and written communication skills, with the ability to connect with clients and team members across various platforms.
• Empathy: A genuine understanding of the challenges faced by women over 65 and a passion for helping them overcome these challenges.
• Problem-Solving: Strong analytical skills to identify issues and implement solutions quickly and effectively.
• Organisational Skills: Ability to manage multiple clients and tasks efficiently, ensuring nothing falls through the cracks.

Work Environment: This is an onsite role, working from our office in Hammersmith, London. Flexibility can be offered to accommodate a hybrid of both in-office and remote working preferences.

Compensation & Benefits:

• Starting salary of £45,000 per annum
• Performance-based bonuses
• Opportunities for professional development and growth within the company

How to Apply: If you're passionate about helping women lead healthier, more fulfilling lives and have the experience to excel in this role, we'd love to hear from you! To apply, please click the link and fill out a short form.