IT Senior Service Manager

Job Details:

Job Reference: HCC620491Salary Range: £47,430 - £61,124 per annumWork Location: Elizabeth II Court, Winchester (Hybrid Working)Hours per week: 37Contract Type: PermanentClosing Date: 4 April 2025

The Role:

Hampshire County Council (HCC) is a modern business, delivering a vast range of IT services that make a real difference to the lives of residents. In today's rapidly evolving world, technology has become an integral part of our daily lives. Our IT services team uses innovative technology with ambitious digital strategies, to deliver high quality services at a lower cost. Having the right leaders is crucial in helping us realise our ongoing ambitions and make our digital vision a reality. If you are looking to join a high-performing team and shape the future of IT services, a role with us could be perfect for you. This role will work with our Children's Services and Adults Health and Care Directorates. HCC commitments in our Social Care Directorates are to provide the best possible start in life to Hampshire's children and young people, and for adults in Hampshire, provide support and care for the vulnerable, whilst encouraging and supporting all people to stay well and prevent ill health. The critical social care systems supported by IT includes social care case management (namely Mosaic and CareDirector), and systems for education, admissions, early years, SEN, transport, and child protection. The role sits in the IT Service Management Group and will require you to manage the stability, performance, resilience and improvement of social care systems. The role will interact daily with senior management and be expected to cut across organisational boundaries to engender confidence in the IT service. This is a demanding and challenging role which will require commitment, enthusiasm, and skill to drive forward and lead service excellence. You will need to demonstrate an understanding of the social care setting, and have an excellent collaborative service delivery record, with a problem-solving mindset and a focus on continuous improvement. You will have experience in managing suppliers in delivery of critical services and know how to leverage relationships and contractual obligations to receive the best possible service from them.

What We Can Offer In Return:

Find out more about the benefits of working for Hampshire County Council and the rewards we can offer you, which include career opportunities, training programs, mentorship, job shadowing and ongoing feedback. Hampshire County Council operate a hybrid working model which allows flexibility for staff to work some days in the office and others at home, depending on work commitments. The expectation is that all employees work from their home office at least one day a week. Our IT Hub is based in the City of Winchester.

Additional Information:

IT Senior Service Manager Job Description and Person Specification

Contact Details for an Informal Discussion:

Kate Yorwerth, IT Portfolio Service Manager on kate.yorwerth@hants.gov.uk