Product Director - Enterprise

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job Details

Product Director - Enterprise

Location: Hemel Hempstead (Hybrid - 50% Office / 50% Remote)

Salary: Annual pay plus bonus and benefits

Employment Type: Full-time

Please note: Due to the festive period, there may be delays in responding to your application. We aim to contact all suitable applicants by 15th Jan.

About the Role

Are you set to promote innovation and transformation that will contribute positively to a famous holiday brand? As Product Director for our Enterprise Tribe, you will oversee delivering transformative systems and services to empower our teams. Combining strategic oversight with effective delivery, you will collaborate with senior stakeholders to streamline operations across People, Finance, Procurement, and Compliance systems. This is an opportunity to promote technological change, reduce manual processes, and deliver integrated solutions for our multi-site business.

Your Opportunity

Define and carry out the product strategy and roadmap for the Enterprise Tribe.

Manage product management, engineering, and evolution of enterprise systems.

Work closely with stakeholders to align technology outcomes with business needs.

Increase efficiency by reducing manual interventions and unsupported platforms.

Collaborate with other Product Directors to manage cross-Tribe dependencies.

Build business cases to support investment in enterprise technology solutions.

Promote a culture of transparency, communication, and critical decision-making.

Oversee SaaS product configuration and in-Tribe engineering integrations.

Increase security, compliance, and team self-service capabilities.

Deliver cost-effective solutions on time and within budget.

What We'd Like You to Bring

Experience managing multi-year, complex product roadmaps in enterprise systems.

Capable of balancing product management with traditional project delivery.

Constructive critical and problem-solving skills, using data to improve decision-making.

Notable stakeholder management skills, engaging with all levels.

Strategic perspective with engaged approach to deliver business outcomes.

Knowledge of Finance, People, and SaaS platforms in a multi-site environment.

Familiarity with Microsoft M365 and willing to learn new technologies.

Management experience encouraging a collaborative and coaching-led culture.

Ability to manage ambiguity with a focus on transparency and clarity.

Empathy to engage and align teams across various areas of focus.

Why Join Us?

At Haven, we aim to innovate, delight our guests, and empower our teams to thrive. As a key member of our team, you'll contribute significantly to defining the future of our operations. If you're interested in outcomes, technology, and making positive change, this role is for you.

What's In It For You?

- Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'

- Annual bonus

- 20% discount on both Haven and Warner Hotels holiday for you, family and friends

- Comprehensive wellbeing support

- Access to the Bourne Leisure corporate box at the O2 Arena ,London

- Exclusive discounts with corporate partners

- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees

- Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What's it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The process for this vacancy will involve two stages of structured interviews with senior leaders within the department as well as a profiling exercise to support decision making. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at [email protected].