Regulatory Counsel

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job Details

Hemel Hempstead (Hybrid - 50% Office / 50% Remote)

Permanent | Full-Time

Annual salary + bonus and benefits

Join us as a Regulatory Counsel and help shape the regulatory future of one of the UK's leading holiday brands!

At Haven, we're on an exciting journey of transformation and growth—and we're looking for a talented Regulatory Counsel to play a key role in supporting our legal and compliance function. Reporting to the General Legal Counsel, you'll be the go-to expert on all things regulatory, providing sound legal advice ensuring that the business conducts itself in accordance with all legal and regulatory obligations, including those required by statute, its regulators, the FCA and the Gambling Commission. This is a brilliant opportunity to influence at a senior level and help drive ethical and compliant business practices across Haven.

Your Opportunity:

Act as lead advisor to the business on all regulatory matters, including FCA and Gambling Commission compliance

Provide strategic and practical legal guidance to senior stakeholders, including the Executive team and board

Oversee compliance and governance processes, ensuring alignment with legal and regulatory obligations

Advise on consumer credit, financial promotions, and corporate legal issues

Support the administration and compliance of the Guernsey insurance captive

Oversee and develop internal policies and procedures to maintain high compliance standards

Lead and manage a small regulatory team, ensuring clear priorities and strong performance

Monitor legal developments and ensure the business is prepared for regulatory change

Provide support in the investigation and resolution of incidents relating to compliance or whistleblowing

Collaborate across departments including Finance, Legal, and Commercial

What we'd like you to bring:

Qualified solicitor (England & Wales) with regulatory expertise, ideally in FCA/consumer credit

Proven in-house or private practice experience in financial services or consumer credit sectors

Strong knowledge of legal and regulatory frameworks, including corporate governance and risk

Excellent problem-solving, analytical, and judgement skills

Effective influencer with the confidence to challenge and advise senior stakeholders

Strong written and verbal communication skills with attention to detail

Leadership experience with the ability to inspire and support team development

Comfortable operating in a hybrid working environment and managing complex priorities

Practical knowledge of corporate legal issues, financial promotions, and data protection

What's In It For You?

- Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'

- Annual bonus

- 20% discount on both Haven and Warner Hotels holiday for you, family and friends

- Comprehensive wellbeing support

- Access to the Bourne Leisure corporate box at the O2 Arena ,London

- Exclusive discounts with corporate partners

- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees

- Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What's it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.