Income Assistant

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job Details

Income Assistant

Hemel Hempstead (Hybrid - 50% Office / 50% Remote)

Competitive Salary + bonus and benefits

15-month Fixed-Term Contract | Full-Time

About the Role

Are you detail-driven with a knack for numbers and a passion for getting things right first time? Join us as an Income Assistant and become a vital part of our fast-paced finance team. Based in Hemel Hempstead with the flexibility to work from home up to 50% of the time, you'll help ensure our financial transactions are accurate, compliant, and on time - supporting smooth operations across our much-loved holiday parks. Whether it's reconciling bank statements or resolving queries with teams on site, your precision and problem-solving skills will help keep everything ticking along behind the scenes.

In this role, you'll:

Process invoices and manage rebates and sundry payments

Handle customer queries and ensure accurate posting of financial transactions

Conduct daily bank reconciliations across multiple accounts

Manage refunds, chargebacks, and journal entries using ERPx and Seaware systems

Reconcile daily takings and investigate discrepancies

Support the Income Team in reducing outstanding debt

Communicate effectively with internal teams and customers

Assist in month-end and year-end closing processes

Help streamline and improve processes where possible

Contribute to a collaborative and supportive team culture

To thrive in this role, you'll need:

A strong understanding of accounts receivable and basic accounting principles

Experience with bank reconciliations and financial systems

Proficient Excel skills, including pivot tables and v-lookups

A proactive, problem-solving mindset with great attention to detail

Excellent communication and customer service skills

Ability to prioritise workload and meet tight deadlines

A positive attitude and eagerness to contribute to team success

High accuracy and organisational skills

Familiarity with multi-site or high-volume environments (desirable)

An accountancy qualification such as AAT (desirable but not essential)

What's In It For You?

- Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'

- Annual bonus

- 20% discount on both Haven and Warner Hotels holiday for you, family and friends

- Comprehensive wellbeing support

- Access to the Bourne Leisure corporate box at the O2 Arena ,London

- Exclusive discounts with corporate partners

- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees

- Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What's it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.