Collections Officer

Job Title: Collections Officer

Location: Prestatyn, North Wales

Salary: £26,052 for Full Time + up to £3,000 bonus

Shifts: Full Time (37.5 hours), Monday-Friday

Permanent

We are looking for a Collections Officer to join our Revenue Assurance team based in Prestatyn. The Collections Officer will be responsible for the generation of monthly aged debt reports to share with key private Medical Insurers and the ability to be able to collect on aged debt accounts from UK and foreign

Private Medical Insurers, foreign Embassies and Self Pay patients.

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in our Contact Centre team, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives daily.

What you'll do:

• The role will include outbound telephone calls to major insurance companies to ensure they have the necessary correspondence in order to assess high value accounts.

• Responding to and resolving emails from internal and external customers.

• Frequent interaction with facility staff at all levels, some travel may be required.

• Respond to patient queries and record all patient interactions on the system.

• Identify and escalate any revenue having an adverse effect on collections activity to the Team Leader & Cash and Collections Manger.

• Resolves underpaid claims relating to bulk issues identified with specific Insurers

• Contacts Insurer payer companies via phone or correspondence and initiates request for payment.

• Performs appropriate follow up with Payer and gains commitment for payment.

• Identifies Payer company trends and communicates trends to Line Manager & Management for further action/escalation.

What you'll bring:

• Comfortable pursuing, rebutting and escalating issues as appropriate. Goal-oriented - hold themselves accountable to achieving shared and personal goals.

• Working collaboratively (rather than competitively) with others to achieve a common goal.

• Excellent verbal and written communication.

• Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

• Demonstrates high proficiency in Microsoft Office applications and others as required, including intermediate level on Microsoft Excel

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Collections Officer you'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

• Private Healthcare Insurance for treatment at our leading hospitals

• Private pension contribution which increases with length of service

• Season Ticket Loan and Cycle to Work scheme

• Group Life Assurance from day one

• Critical illness cover

• Enhanced Maternity and Paternity pay

• Corporate staff discount for all facilities including Maternity packages at The Portland

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you

• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual

• Kindness and compassion: We treat people with kindness and compassion

• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness

• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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