IVF Administrator

IVF Administrator

The Lister Hospital, Chelsea

Full-time, 37.5 hours per week, Monday-Friday with occasional weekends

Shifts between 0730am and 1730pm

Permanent

Competitive salary + benefits

We have an excellent opportunity for an Administrator to join our IVF Unit at The Lister Hospital. This role will cover gaps in the service, ranging from Medical Records, Registration, Medical Secretary, new patient line, Reception and Nurse admin duties. This is a great role for someone to gain exposure in different functions of administration.

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in our Admin Team, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:

• Provide flexible administrative support across all IVF admin teams, covering gaps in Medical Records, Registration Officer, Medical Secretaries, New Patient Line, Reception, and Nurse Admin
• Access and manage patient information using Meditex, Meditech, and Fertility Consent systems
• Handle patient registrations, ensuring accurate data entry and compliance with confidentiality protocols
• Support the Medical Secretaries by processing referrals, handling calls, scheduling appointments, and managing correspondence
• Assist with the New Patient Line, responding to enquiries, booking initial consultations, and providing information on IVF pathways
• Cover Reception duties, greeting patients, managing check-ins, and handling telephone and email enquiries
• Provide Nurse Admin support, ensuring accurate documentation of treatment plans and patient follow-ups
• Work collaboratively with all IVF departments to ensure smooth service delivery and high-quality patient care

What you'll bring:

• Previous administration experience, ideally within a hospital setting
• Previous administration experience within IVF is desirable
• Excellent interpersonal and communication skills
• Multi-tasking skills and ability to work quickly and accurately under pressure
• Highly motivated, ability to work independently and as part of a team
• Computer literacy (Excel, Word, Outlook)

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
• Discounts with over 800 major retailers.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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