Tele Care Installation and Response Technician

Job title: Tele Care Installation & Response Technician - Shifts

Salary: B3 £25,584 - £27,269

Hours: 3 post - 2 x 37 hrs and 1 x 30 hrs

Contract: Permanent

Location: Assisted Living Leeds, Clarence Road LS10 1LZ - Office based

As an Installation & Response Technician (shift) , you will thrive on being part of a team installing the telecare equipment and providing mobile response to customers in need, you will be working with the different teams in the service to support people to remain safe at home. You will be required to work from base at Assisted Living Leeds and will be required to work a 6-week rota, working the following shifts 7am - 3.00pm, 8.30am - 3pm, 12.30pm - 7pm and 2.00pm - 10.00pm, including weekends and bank holidays.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .

About you

As a Installation & Response Technician (shift) you will bring to the role:

• Motivation and commitment
• Knowledge of the applications, systems and IT programmes and being able to accurately record and retrieve information.
• The ability to deal with stressful situations in a sensitive and appropriately way.
• Well-developed interpersonal and communication skills and the ability to work with a range of audiences.
• The ability to prioritise workload and conflicting demands.

About the role

Leeds City Council's provision of telecare is called Leeds Tele Care Services, offering five packages each providing a range of sensors, alarms, and monitoring systems which can be tailored to meet the individual's needs. Leeds Tele Care Services helps people live independently and safely in their own homes - while providing much-needed reassurance to family members, friends, and carers.

As our next Installation & Response Technician (shift), you will join a team supporting tele care customers to remain safety at home and receiving the appropriate help when needed.

The role is integral to our Tele Care team so that the safety of customers is paramount, and family/carers are kept informed of any situations which occur.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions

• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact: Jon Skirrow, Tele Care Operational Manager

Call 07891 276266 or email jon.skirrow@leeds.gov.uk or Jessica Dickinson, Tele care Deputy Operational Manager, Call 07595210951 or email Jessica.Dickinson@leeds.gov.uk

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall's Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, candidates must consider their own eligibility for sponsorship for a particular role through the Skilled Worker route before applying. To be eligible for sponsorship you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year or meet one of the other eligibility criteria. For more information visit Skilled Worker visa on the government website. Please ensure you are eligible before applying.

Job Description

Job Purpose:

Telecare facilitates emergency access to a range of services and support for customers who are connected, via the alarm equipment, to the Tele Care Alarm Receiving Centre (ARC).

The purpose of the job of Tele Care Response and Installation Technician (TIRT) is to install, maintain and repair "plug and play" telecare equipment in customers' place of residence, and to provide mobile response for those customers. Planned reviews of customers, to check equipment is in working order and in use by the customer are carried out by the TIRT.

The TIRT provides support and information to social care and health staff, family and any other third party on the use of telecare equipment and contribute to, as required by team/operational manager, training and promotion of the service.

Mobile response will be provided, as directed by ARC operators, to alerts from the customer or the equipment and from Yorkshire Ambulance Service (YAS) for falls response.

The role is also to respond to reports of faults, resolving these by telephone contact or by replacing units. Stock duties, including cleaning in accordance with COSHH regulations, and administrative duties are included in the role.

Completion of training on the equipment used and its installation and maintenance, and on the skills required for the responder role including customer service, moving and handling of people, first aid, dementia awareness, and safeguarding for front line staff is all mandatory and is provided by LCC.

Responsibilities:

Install and programme equipment.

• You will install Telecare equipment as directed by the Tele Care Management Team
• You will confirm whether a customer's package of equipment requested is the most suitable to meet the environment and if necessary, liaise with the referrer to provide information on alternative equipment available.
• You will programme (or re-programme) equipment such as door contacts and bed sensors to meet customer needs.

Demonstrate the use of equipment to customer's and families.

• You will be able to show the customer and their carer/family how the equipment works in an appropriate and timely manner and to ensure that the customer is able to use the equipment confidently before leaving the property.
• You will report any concerns about the installation to the duty manager in the first instance.

Repairs and Reviews

• You will respond to repairs and faults for the dispersed equipment including replacing of batteries and to ensure that it is in full working order. You will maintain the customer's service by repairing or replacing faulty dispersed equipment, using basic fault-finding techniques in the customers' property.
• You will undertake 6 weekly reviews annual reviews and unplanned reviews as required, of the equipment to ensure all equipment is in working order and that the customer is confident in using the equipment.
• You will advise the duty manager any concerns regarding the use, or non-use of equipment by customers.
• You will remove and collect equipment ...