Tele Care Team Manager

Job title: Leeds Tele Care Team Manager

Salary: SO2 £36,124 - £37,938 pro rata

Hours: 18.5

Contract: Temporary covering maternity leave

Location: Assisted Living Leeds, LS10 1LZ - Office based

As a Leeds Tele Care Team Manager, you will thrive on being part of a team ensuring Tele Care customers receive a professional, high-quality service and the staff are well trained and supported by the management team.

This is a varied role working to support the different teams within the service and promoting Leeds Tele Care to support people to remain safe at home.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .

As a Leeds Tele Care Team Manager , you will bring to the role:

• Motivation and commitment to a 24/7 service.
• Ability to support and manage a staff team.
• Knowledge of the applications, systems and IT programmes and being able to accurately record and retrieve information.
• Well-developed interpersonal and communication skills and the ability to work with a range of audiences.
• The ability to prioritise workload and conflicting demands.

About the role

Leeds City Council's provision of telecare is called Leeds Tele Care Services, offering five packages each providing a range of sensors, alarms, and monitoring systems which can be tailored to meet the individual's needs. Leeds Tele Care Services helps people live independently and safely in their own homes - while providing much-needed reassurance to family members, friends, and carers.

Leeds Tele Care is a chargeable service.

As our next Leeds Tele Care Team Manager, you will be key to ensure that customers receive timely service from knowledgeable staff team. You will be key to keeping up to date with new telecare solutions available to help customers live independently at home and to sharing that information with key partners across the city. You will be key to working with the other managers to provide a consistent and well-performing team at all times.

The role is integral to our Tele Care team by provide management cover between the hours of 7am till 10pm, 7 days a week with the requirement to cover nights when required.

The team managers promote support and guidance to the staff team ensuring the services is well run and a high-quality service always provided.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays.
• membership of the West Yorkshire Pension Fund with generous employer contributions.

• a clear career pathway and continuing professional development opportunities.
• a range of staff benefits to help you boost your wellbeing and make your money go further.

How to apply

Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role, please contact Jon Skirrow email: Jon.skirrow@leeds.gov.uk

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall's Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, candidates must consider their own eligibility for sponsorship for a particular role through the Skilled Worker route before applying. To be eligible for sponsorship you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year or meet one of the other eligibility criteria. For more information visit Skilled Worker visa on the government website. Please ensure you are eligible before applying.

Job Description

Job purpose

The main purpose of the Tele Care Team Manager job is to manage the delivery of the service in a defined area of the Tele Care service, including Response service, installations, repairs and faults, the Tele Care equipment cleansing, the recycling of stock, inventory database, and battery management programme. The postholder will do this by managing a defined team of staff and by working with assessors and individual customers to help determine which Tele Care equipment will best meet the customer's needs. The postholders will then manage the installation of the equipment in the customer's home. The postholders will also assist to promote the use of Tele Care equipment via training and the provision of information. The postholder will provide leadership and management support to the Tele Care Team.

Responsibilities

• To manage, supervise, appraise, support, direct and motivate the Tele Care Staff team working across a variety of shift patterns.

• To monitor individual and team and service performance against TSA accreditation standards and Service Specifications as required.

• To manage and supervise to the senior response centre operatives and response centre operatives.

• To have knowledge of response centre call handling equipment, to be able to edit information and run reports as required by the Operational Manager and Service Manager.

• To be able to train staff to calls hand as required.

• To undertake call handling duties when required.

• To action and follow the plan for Business Continuity and disaster recovery and direct the response centre staff and the Tele Care installation and response technician to ensure continuity of the service.

• To manage the rota to ensure appropriate staffing levels are in place.

• To assist in the development of the service and develop procedures and working practices relating to the service.

• To investigate and respond to complaints in line with Leeds City Council's Compliments and Complaints policy.

• To have knowledge of Telecare equipment, how it works and how its use can support people to live as independently as possible.

• To keep up to date with new developments in the Telecare field and ensure the Tele Care Service reflects and promotes new advances. To source and research new products and support on-going projects to trial new Telecare equipment.

• To actively promote Telecare opportunities for the service and to implement any agreed marketing for a variety of audiences by assisting in the writing of information leaflets and other written literature for the Council and other outside agencies, with the Services Information and Training Officer and to develop plans for growth in social alarm and Tele Care services in designated markets.