Customer Service Advisor

Job Title: Customer Service Advisor

Type: Part-time, Monday-Friday 8am-2pm

Salary: £25k (£16.03 per hour)

Are you passionate about delivering exceptional customer service? Do you have an eye for detail and a knack for understanding a variety of customer needs? If so, we want you on our team.

MSL is an award-winning car delivery company dedicated to providing exceptional and reliable driven delivery services. Committed to efficiency, safety, and customer satisfaction, MSL stands out as the go to choice for businesses seeking a trusted partner for their car delivery needs. Whether it's delivering newly purchased cars to customers, transporting vehicles between dealerships, or facilitating auction house moves.

We currently have a vacancy for an experienced Customer Services Advisor based part-time in Preston Deanery (no remote working).

Key Responsibilities:

Customer Focus: Respond to customer enquiries with empathy, professionalism, and a commitment to resolving issues effectively.

Attention to Detail: Accurately process orders ensuring every detail is correct and every interaction meets our high standards.

Adaptability: Handle a diverse range of customer needs, from simple questions to complex issues, with ease and efficiency.

Communication: Provide clear, concise, and helpful information, ensuring customers feel valued and understood.

Problem-Solving: Think on your feet to find creative solutions to customer concerns, always aiming for first-contact resolution.

What We're Looking For:

Experience: you will have a strong background in customer service with a good understanding of Microsoft products.

Detail-Oriented: You notice the little things and believe that accuracy is key to great service.

Customer-Centric: You put the customer first in everything you do, going the extra mile to ensure satisfaction.

Strong Communicator: You can convey information clearly and effectively, both in writing and over the phone.

Flexible and Adaptable: You thrive in a fast-paced environment and can handle a variety of tasks and customer requests.

Team Player: You work well with others and contribute to a positive team environment.

Why Join Us?

• Variety: Every day brings new challenges and opportunities to make a difference in our customers' lives.
• Supportive Environment: Join a team that values collaboration, growth, and continuous improvement.
• Benefits: Excellent Salary, Company pension, flexible schedule, on-site parking, sick pay.