Onsite IT Support Engineer
- NFU Mutual
- Full Time
- Stratford-upon-Avon
- Salary - Circa £43,550
Job Description
Onsite IT Support Engineer
About the role
Are you passionate about delivering exceptional IT support and ensuring a seamless technology experience? NFU Mutual is looking for an Onsite Support Engineer to provide hands-on technical assistance, drive customer-first service improvements, and influence IT decision-making to enhance user experience.
In this role, you will be responsible for delivering outstanding IT support by managing and maintaining IT services to agreed SLAs, ensuring they are cost-effective and aligned with business objectives. You will build and maintain strong relationships with key stakeholders, including senior business leaders, suppliers, and support teams, proactively engaging through face-to-face interactions and regular communication. A key part of your role will be providing hands-on IT support for key change programmes and initiatives, ensuring seamless adoption and maximised value.
You will also gather and analyse customer feedback and service performance data to drive continual improvements and enhance the overall IT experience. Acting as the voice of the customer, you will influence IT teams and decision-makers to ensure solutions meet and exceed business needs. Additionally, you will support and deliver short-term projects as required, ensuring high-quality outcomes.
About you
We're looking for a proactive and customer-focused individual with strong problem-solving and organisational skills. In this role, you'll take ownership of technical challenges, anticipate issues before they arise, and ensure seamless IT service delivery. Your ability to think critically, stay organised, and put the customer at the heart of everything you do will be key to driving success and continuous improvement.
Knowledge of ServiceNow would also be a desirable attribute for this role.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
Working at NFU Mutual
We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only two companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
This vacancy may close early depending on application volumes, so we recommend getting your application in as soon as possible.
