Claims Development Consultant
- NFU Mutual
- Full Time
- Stratford-upon-Avon + Work from Home
- Salary up to £55k dependant upon experience
Job Description
Claims Development Consultant
About the role
Just over 90 people work with us here in Wholesale Broking and Outplacement Services and, it's fair to say, our remit is a varied and very important one.
As a team, our goal is simple - NIS help our Agency Network to win and retain more customers by broking into the wider insurance market to support a specific need in their insurance programme. There are plenty of growth opportunities and more chances for progression within this team as you will be joining during a period of progressive change, where the business is set to almost double in size in the next five years. You can grow with us and contribute to it, which is an exciting opportunity to be a part of.
In this brand-new role as a Claims Development Consultant, you'll be at the forefront of delivering operational excellence within the NIS.
You'll collaborate with third-party suppliers, insurers, and Agents to implement and maintain best practices, ensuring efficient claims administration and oversight of large losses. Your efforts will be crucial in delivering a high-quality customer and Agent experience.
You'll build and nurture effective working relationships, provide essential claims information to insurers, and drive process improvements. Additionally, you'll lead and mentor your team, handle complex claims issues, and offer performance insights to ensure exceptional service and compliance with regulatory requirements.
This is an exciting opportunity to shape and influence the future of claims management within the organisation.
This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of "Good Repute". Further information can be found in the FCA Handbook.
About you
You'll have extensive experience in claims handling, demonstrating a deep understanding of the intricacies involved in managing and resolving claims efficiently.
Your background includes leading a claims team in a customer-focused and performance-driven environment, where you have successfully driven high standards and achieved excellent results.
You are adept at producing management information (MI) related to customer and claims performance, using your analytical skills to provide valuable insights and drive improvements.
Your ability to offer technical guidance and support to colleagues and stakeholders ensures that best practices are followed, and your data analysis experience allows you to interpret complex information to inform decision-making and strategy.
As well as the above, we are looking for:
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
Working at NFU Mutual
We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
