Insurance Claims Inspector
- NFU Mutual
- Full Time
- Work from Home
Job Description
Insurance Claims Inspector
About the role
Our Regional Claims Inspector team have an excellent new opportunity for a Claims Inspector specialising in personal injury claims.
Reporting to the Regional Claims Inspector, you'll play a crucial role in investigating loss or injury claims and negotiating liability in accordance with industry codes and NFU Mutual procedures. You'll ensure efficient, fair, and appropriate outcomes for customers whilst controlling claims costs.
In this role, you will research, negotiate, and report on the quantum, liability, and handling tactics of each claim, all while following NFU Mutual's policies and industry codes. Your ability to provide fair and appropriate settlements for both customers and NFU Mutual will be a key focus. You will also be responsible for auditing and monitoring outsourced suppliers, agencies, and claims handlers, ensuring compliance with standards and procedures whilst maintaining high levels of customer service.
Building strong relationships will be essential in this role. You will collaborate with Solicitors, Policyholders, Claims Agencies, Underwriting teams, Engineers, Local Assessors, and Rehabilitation Services to ensure smooth and effective delivery of your objectives. Additionally, you will investigate potential breaches and complaints in accordance with policies and SLAs, ensuring fair outcomes and identifying opportunities for improvement.
Part of your role will also include mentoring and guiding Claims Handlers, Agencies, Underwriters, peers, and outsourced suppliers to enhance technical knowledge, improve procedural awareness, and foster a culture of teamwork.
About you
We're seeking a professional with strong experience handling personal injury claims. The successful candidate will have excellent knowledge of dealing with employers' liability and public liability claims and some prior exposure to motor claims would also be beneficial, however is not a pre-requisite.
You will have a demonstrable track record of claims investigation work, with experience in assessing liability and gathering evidence to support case decisions. Efficient report writing skills are also desirable, as clear and concise documentation will be an important part of your work.
Your communication skills will be superb with the ability to handle difficult conversations and present information efficiently to different audiences. You will be able to actively listen and mix your passion for delivering exceptional customer service with your claims specialist mindset to achieve fair and right outcomes for our customers.
We will also be looking for you to be able to evidence the following:
Strong attention to detail
Great organisational and time management skills
A self-starter with an inquisitive mindset
Excellent influencing skills
An empathetic approach
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
Working at NFU Mutual
We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.