ADHD Admin Support
Job Description
Job summary
To provide high-quality reception, front of house, clerical and administrative service to patients, service users, carers and anyone who access the Trust services.
The post holder will be responsible for ensuring the provision of an efficient, focused administrative service, supporting the achievement of the service and to organise and plan the work of administrative and secretarial services across the range of administrative functions that underpin the patient pathway.
Main duties of the job
To provide a high-quality reception, administrative, clerical and secretarial service.
Support the ADHD Service Manager(s) and Waiting List Coordinator to process ADHD referrals
Oversee junior team members / team administrators to ensure referrals are processed efficiently
The post holder must be comfortable working with varied professional groups.
An aptitude for continuous improvement and innovation is encouraged.
The post holder will be responsible for ensuring the provision of an efficient, focused administrative service and to organise and plan the work of administrative and secretarial services across the range of administrative functions that underpin the patient pathway.
The post holder will work closely with the Admin Managers and support them to oversee the team.
To co-ordinate the administrative function and duties within the teams to deliver an efficient and effective service that supports, complies and aligns with the Trust values, policies and the provision of a high-quality service and care.
Responsible for ensuring compliance with Trust policies and local protocols such as Data Protection, Data Quality and Record Keeping, Health and Safety, Security and Fire Safety within the administration team.
The post holder will be an active team member who supports and contributes to the effective operation of a multi-disciplinary team.
About us
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.Our Five-Year Strategy:
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We will provide consistently high-quality care closer to home.
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With our partners in North London and each borough we will ensure equity of outcome for all
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We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
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We will be more effective as an organisation by pioneering research, quality improvement and technology.
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Job responsibilities
To provide a high-quality reception, administrative, clerical and secretarial service.
Support the ADHD Service Manager(s) and Waiting List Coordinator to process ADHD referrals
Oversee junior team members / team administrators to ensure referrals are processed efficiently
The post holder must be comfortable working with varied professional groups.
An aptitude for continuous improvement and innovation is encouraged.
The post holder will be responsible for ensuring the provision of an efficient, focused administrative service and to organise and plan the work of administrative and secretarial services across the range of administrative functions that underpin the patient pathway.
The post holder will work closely with the Admin Managers and support them to oversee the team.
To co-ordinate the administrative function and duties within the teams to deliver an efficient and effective service that supports, complies and aligns with the Trust values, policies and the provision of a high-quality service and care.
Responsible for ensuring compliance with Trust policies and local protocols such as Data Protection, Data Quality and Record Keeping, Health and Safety, Security and Fire Safety within the administration team.
The post holder will be an active team member who supports and contributes to the effective operation of a multi-disciplinary team
Person Specification
Qualifications/ Registrations
Essential
- NVQ Level 4 in Business Administration, Customer Service or Leadership or equivalent relevant practical experience / knowledge
- Demonstrable commitment to continuous personal development
Desirable
- 2-year NHS experience
Skills/ Abilities
Essential
- Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook.
- Keyboard skills to ensure accuracy, speed and optimum use of functions.
- Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines.
- Maintains confidentiality and observes Information Governance and Data Protection rules.
Desirable
- Good knowledge and proficiency of Trust systems to include RIO, and other digital systems
- Strategic thinking - ability to anticipate and resolve problems before they arise.
Experience/ Knowledge
Essential
- Managing busy workload and conflicting priorities.
- Full range of administrative procedures, software programs.
- Understanding of trust values and vision
Desirable
- Supervision of at least one member of staff
Personal Qualities
Essential
- Excellent verbal and written communication
- Works without supervision (advice available from Line Manager when required)
- Team working
- Excellent interpersonal skills
- "can do" attitude and a positive attitude to change
- Excellent attention to detail
Desirable
- Supervision of at least one member of staff Negotiation and persuasion skills
Other Requirements
Essential
- Be aware of occasional exposure to distressing or emotional circumstances.
- Be prepared to travel between sites and cover other teams / services within the Division
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
306 North London NHS Foundation Trust
Address
Springwell Centre ,Barnet Hospital Site
Wellhouse Lane London |
London, Barnet
EN5 3DJ
Employer's website
https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)
