Admin Allocator

Job responsibilities

Main Duties & Responsibilities1. To undertake a safe and efficient allocation service in the hub. To allocate patient appointments for the Community Nursing and Therapy clinicians following the set process, from the monthly planner, to the holding ledgers and finally into the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels. Scrutiny of appointment detail against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.2. To demonstrate good customer care and communication skills when communicating with the public and health / social care professionals.3. To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.4. To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.5. To be aware of the Trust and department lone worker policy and ensure it is implemented appropriately.6. To receive and record messages for members of the teams.7. To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.8. To recognise any problems regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person.9. To be committed to working within a changing environment, responding positively to new demands and changes and willing to be flexible to the changing needs of the service.10. To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses.11. To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP).12. To demonstrate an awareness of clinical governance and risk management and apply to work situation.13. To work on a rotating shift pattern over a five-day period. The hub is open all year round including Bank Holidays between the hours of 0800 and 1800.

Qualifications GCSE or equivalent English and Maths, Grades A-C NVQ 3 Business Administration or equivalent experience. RSA II or equivalent Typing QualificationExperience Office experience in private or health sector Professional contact with the general public Customer services experience Previous NHS experience

Skills, Abilities and Knowledge IT and Microsoft Office literate Problem solving skills Good organisational skills Excellent attention to detail SystmOne literate

Communication Excellent verbal and written communication skills Ability to work effectively as part of a diverse multi-disciplinary teamPersonal and People Development Problem solving skills Good organisational skills Excellent attention to detail

Person Specification

Qualifications

Essential

• GCSE or equivalent English and Maths, Grades A-C
• NVQ 3 Business Administration or equivalent experience.

Desirable

• RSA II or equivalent Typing Qualification

Experience

Essential

• Office experience in private or health sector
• Professional contact with the general public
• Customer services experience

Desirable

• Previous NHS experience

Skills, Abilities and Knowledge

Essential

• IT and Microsoft Office literate
• Problem solving skills
• Good organisational skills
• Excellent attention to detail

Desirable

• SystmOne literate

Communication

Essential

• Excellent verbal and written communication skills
• Ability to work effectively as part of a diverse multi-disciplinary team

Personal and People Development

Essential

• Problem solving skills
• Good organisational skills
• Excellent attention to detail
• Enthusiastic and motivated
• Committed to providing the best possible service to patients
• Team player
• Able to work on own initiative
• Tact and diplomacy

Other

Essential

• Able to work shift patterns and weekends
• Willing to travel to other sites
• Able to make own travel arrangements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

North Walsham Memorial Hospital

Yarmouth Road

Norwich Walsham

NR28 9AP

Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)