Admin Assistant
Job Description
Job summary
A fantastic opportunity has recently arisen within the Bristol Urological Institute as we are advertising as an admin assistant working 37.5 hours a week to join our busy Urology department within the Kidney team. This is an exciting opportunity to start your career working within the Bristol Urological Institute.
The Kidney team are focused on helping manage the administrative processes for patients who suffer with Urological issues in the Bristol and South West area and also RTT patients needing general urology care. The role will be to support all administration aspects of the patient pathway in line with 18 weeks referral to treatment guidelines and cancer pathways, therefore RTT and cancer knowledge would be extremely beneficial.
This role also involves working closely with the Consultant Team and Patient Pathway Coordinator, deputising for them as required.
The ideal candidate will need to be able to work in a calm, logical, organised and methodical way whilst being able to multi-task in a busy environment with complex patient pathways.
Main duties of the job
To accurately and efficiently process clinic letters once dictation has been received in a timely manner.
To cross-check the dictation with the clinic list, to ensure there is correspondence on each patient who had an appointment booked.
To look up and check data on the electronic patient record system, including confirmation of the patient/GP address etc.
To raise any queries relating to specific patient letters or the overall clinic with the appropriate Patient Pathway Co-ordinator.
To ensure any actions in dictated correspondence are passed for action to the appropriate personnel.
To enter patient level data onto a spreadsheet in order to monitor test results.
To carry out other clerical activities as required, such as photocopying, filing, sorting and distributing letters etc.
To answer queries relevant to role from administrative and clinical staff in a professional and courteous manner, referring on to a relevant staff member if necessary.
To work in partnership with the patient pathway co-ordinator and wider administrative team.
To provide cross-cover for colleagues during times of absence.
To ensure patient confidentiality is maintained at all times
To carry out other reasonable duties, appropriate to the grade, as agreed between the post holder and Specialty Manager
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job responsibilities
Knowledge
Working knowledge of relevant hospital systems
Full working knowledge of Microsoft Office, including Outlook, Email and Word
Knowledge of the Trusts Policies and Procedures
Understanding of patient confidentiality and data protection (inc HFEA if required)
Understanding of medical terminology
Training/Qualifications
Good keyboard and computer skills
Training will be provided for BNSSG Patient Access Policy and computerised patient administration system
Education to GCSE English Standard or equivalent
Experience
Experience of working in the NHS or similar organisation
Experience of working in a multi-disciplinary or busy team environment
Experience of working under pressure
Experience of working to protocols and procedures
Experience of talking to patients/service users
Good attention to detail and completion of tasks to deadlines
Ability to exercise judgement whilst problem solving and seeking advice appropriately
Person Specification
Scoring
Essential
- Minimum three GCSE/O'level qualifications, to include English Language (with Maths an advantage)
- RSA or equivalent typing qualification (or demonstrated extensive experience and skill)
- Experience of general clerical and administrative duties Must have knowledge of using Microsoft Word and Outlook
- Exceptional typing skills, able to process large amounts quickly and accurately Must be able to demonstrate working in a methodical and organised way Competence in checking layout and content of typed documentation Demonstrate level of competence in preparing and sorting paperwork
- Must be able to produce work of an accurate and high standard Able to effectively communicate with colleagues in a helpful and courteous manner - articulate, positive and professional in approach Provide an understanding of the importance of confidentiality and data protection in a hospital environment To have a very good time-keeping and attendance record
Desirable
- Knowledge of medical terminology
- Experience of having worked in a patient/customer focused environment Experience of local/organisational computer systems Previous experience of working with Excel spreadsheets
- Ability to understand and sort basic data, including inputting data
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Bristol NHS Trust
Address
southmead Hospital
Bristol
BS10 5NB
