Admin Assistant
Job Description
Job summary
The post holder will be responsible for contributing to the provision of an efficient and effective service with excellent standards of customer care and referral processes within the CAMHS team at No 1 Riverside in the town centre. The role requires the post holder to possess exceptionaldecision making, problem solving, IT and organisational skills.
Main duties of the job
Provide administrative support to the CAMHS SPOA team.o Ensure the provision of support to the administrative lead and the wider CAMHS management team which includes processing of referrals,o Log all new referrals onto Paris, allocating these to caseloads when authorised.o Input all new patient demographic data onto the PARIS system.o Maintaining patient health records, ensuring that patient information is up to date and the records are kept in good order, with replacement records generated when the condition requires. Arranging telephone consultations with Locality Mental Health Practitioners and adding into their diaries
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
Job responsibilities
Create and achieve a balance in the workload by prioritising work as necessary and monitoring the situation on a daily basis. Maintain information systems including Paris in accordance with directives from the Clinical Lead / Operational Coordinator. To support the booking system, ensuring all appointments and client information is recorded on Paris. To report any potential problems to the SPOA Team Leader
Person Specification
Education/Qualifications
Essential
- Qualifications or experience to NVQ II level.
Desirable
- PDCMS or similar qualification
- NHS experience
- ECDL
Experience
Essential
- Highly motivated
- Pragmatic
- Problem-solving skills
- Previous experience of personnel and workload management
- Experience within a medical environment
Desirable
- Ability to demonstrate effective utilisation of resources.
- Previous experience within mental health teams
Knowledge
Desirable
- Under-standing of child and adolescent mental health issues
Skills and Abilities
Essential
- Effective communication (verbal and written)
- Skills in order to communicate with all levels of the organisation
- Able to handle sensitive information with utmost discretion.
- Good interpersonal skills in order to liaise effectively with people at all levels.
- Able to work to deadlines and under pressure.
- Able to work on own initiative without close supervision
- o Capable of prioritising and organising own workload
- Able to work as a member of a team.
- Excellent organisational skills
- Good time management.
Work Related Circumstances
Essential
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
- Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Pennine Care NHS FT
Address
No 1 Riverside
Smith Street
Rochdale
OL16 1XU
