Admin Coordinator
Job Description
Job summary
An opportunity has arisen for an Admin co-coordinator to join to the Single Point of Access Team (SPA). The post will be based at the Northern General Hospital.
The successful candidate will assist the SPA Management Team on Health and Safety, Human Resources, Complaints and IT systems/processes to ensure an effective and efficient service. Will ensure that SPA is the single point of access for patients, clinicians and other healthcare professionals.
They will support staff, patients and their carers through the choice of options available to them for a wide range of services, including booking appointments where possible and forwarding referrals on for management by both written and verbal communications to primary and secondary care providers.
Main duties of the job
To ensure efficient, effective and innovative service delivery.
To assist the SPA Management Team to deliver the service to meet the agreed aims and objectives.
To provide effective leadership, direct supervision and support for SPA staff.
To manage the day-to-day operation of SPA administration functions to maintain provision of high quality services and effective working relationships.
To manage the operational staff to deliver the required level of service in each functional area and to achieve agreed KPIs.
To assist the SPA Management Team on Health and Safety, Human Resources, Complaints and IT systems/processes to ensure an effective and efficient service.
To ensure that SPA is the single point of access for patients, clinicians and other healthcare professionals.
To support staff, patients and their carers through the choice of options available to them for a wide range of services, including booking appointments where possible and forwarding referrals on for management by both written and verbal communications to primary and secondary care providers.
To provide operational and training support in SPA to ensure targets and deadlines are achieved.
To deliver in-house training and to assist in the overall development of training strategies.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE Level C/4 or above in in English and Maths, or equivalent experience/qualifications.
- NVQ Level 3 qualification or equivalent experience/qualifications.
- Word-processing (ECDL) RSA/OCR III or equivalent experience/qualifications.
Desirable
- Further education in IT skills
- To have completed further training to promote own development
Experience
Essential
- Admin experience working in a busy environment either in the NHS or similar organisation
- Experience of completing a training/coordinating role
- Staff/patient/customer care skills/telephone experience
- Experience of working with data and/or databases.
Desirable
- An understanding of basic medical terminology, anatomical and clinical terms.
Further Training
Essential
- Working with IT/office systems
- Working in the NHS
- Excellent interpersonal and oral skills
- Numeric skills
Special Skills/Aptitudes
Essential
- Excellent organisational skills with the ability to deliver work in line with Directorate priorities and timescales
- Excellent written communication skills
- Experience of writing policies and procedures
- Ability to work in a multi-disciplinary team
- Extensive knowledge of general office software including Microsoft Office, Excel, E-mail
- Confident when dealing with patients, colleagues and members of the general public in a confidential manner
- Ability to work on own initiative with minimum supervision and to prioritise own workload
Desirable
- Being able to use SystmOne/TPP.
- To have completed audits on policies and procedures and documented the outcome to maintain standards
- Knowledge of the NHS and Community health care.
Other Factors
Essential
- Excellent team player
- Ability to understand, demonstrate and maintain confidentiality and security in the department
- Committed to equal opportunities
- Ability to work under pressure and to deal with any issues arising within an admin team in a professional manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
Northern General Hospital
Herries Road
Sheffield
S5 7AU
