Admin Manager
Job Description
Job summary
Join our dynamic GP practice team as the Admin Manager where you will play a pivotal role in overseeing a diverse team of 14 staff members. The role requires close working with managerial leads & the SMT. We're seeking an experienced professional with a passion for healthcare administration and a proven track record in team management.
As the Admin Manager, your primary responsibility will be to ensure the seamless operation of all administrative processes within the practice. This includes overseeing a team with various responsibilities:
- Registrations & GP Links
- Referral management
- Clinical correspondence management
- Managing non-NHS work such as medical reports
- QOF & Enhanced Services
- Medical record management
- Overseeing recall processes such as childhood immunisations etc.
- Provide software support for EMIS Web, Accurx etc.
- Overseeing the practice website & staff intranet
- Internal IT support (troubleshooting PC, printer, smartcard issues)
- Performing searches/reports, build templates & protocols in EMIS Web
- Clinical coding & note summarising
- PPA claims
- Overseeing the staff training portal
- Utilise the practice's compliance software
- Any other tasks required as part of the job including general office tasks.
The successful candidate will actively support, mentor, train & develop their team members. Creating a positive & nurturing work environment is key, where delegation is backed up with oversight & support. Shortlisted candidates will be required to prepare a presentation for the interview.
Main duties of the job
Team Management and Support:
The role necessitates an individual who has excellent organisation skills ensuring that all the various admin tasks are undertaken in a timely and accurate manner. They will utilise effective processes to ensure workload is monitored and that staff are able to perform their duties to a high level.
The successful candidate will provide regular reports related to the various tasks which fall within their scope.
Training & Development:
Implement training programs to enhance the skills and knowledge of your team. Identify areas for improvement and provide ongoing support to ensure that staff members are equipped to meet the challenges of their roles. Your commitment to professional development is essential for success in the role.
The expectation is that the admin manager will utilise a variety of management techniques to oversee and develop their teams:
- Reviewing progress of tasks as a team & individually
- Undertake one to one reviews, formally & informally as required
- Train staff on the job, sharing your knowledge, experience and insights to support in their personal & professional growth
- Delegate tasks but ensure expectations are clearly communicated
- Implement an effective appraisal process, which genuinely helps the staff members to grow within the organisation & develop their skillset
Your emphasis on support and training will empower each team member to excel in their respective roles. This role requires a people person who is eager to develop their staff.
About us
GP Direct is part of Sphere Primary Care Network (PCN) which is a collection of six constituent GP Practices, which all have a strong reputation for our focus on quality improvement and investing in people. This is an exciting time for individuals seeking a fulfilling and interactive role to join us. We are expanding our services and have undergone a sustained period of growth.
- GP Direct is based at two sites in Harrow, key points include:
- Excellent local reputation with a high Google review score
- A large team of around more than 30 clinicians and over 40 non-clinical staff
- A diverse clinical workforce which includes GPs, nurses, pharmacists, HCAs and an FCP
- Highly skilled and varied admin and reception team of over 40 staff
- Above average QOF and enhanced services achievement year on year
- CQC rating of 'good' overall
- Above average GP Patient Survey results
- Involvement in local and national pilots such as the NHS clinical pharmacists' pilot
- Extensive use of ITC to enhance the patient journey and improve performance
Job responsibilities
The job description and person specification for this role has been uploaded as a separate file. You can download this for more information about the advertised role.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Mathematics
- Educated to GCSE level or equivalent
Desirable
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of managing a team
- Experience of working within Primary Care and with the general public
- Experience of undertaking administrative duties
- Experience of working in a health care setting
Desirable
- Experience of working in a GP practice
Skills, personal qualities and other requirements
Essential
- Excellent communication skills (written and oral)
- A people person with a proven track record in managing people
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS / System-one / Vision user skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
GP Direct
Address
3-7 Welbeck Road
Harrow
HA2 0RQ
