Admin Supervisor
Job Description
Job summary
We are seeking a dynamic and motivated individual to lead and manage the Acute Therapy Services Admin & Clerical team and functions. In this pivotal role, you will work closely with the Business Manager and B4 Personal Assistant to deliver high-quality admin and clerical support on behalf of the department, focusing on delivery, processes, coordination and improvement.
Acute Therapy Services, ATS, provides integrated Occupational Therapy and Physiotherapy to patients referred to Sheffield Teaching Hospital.
You will be part of the Combined Community & Acute Care Group, one of the largest care groups within Sheffield Teaching Hospitals NHS Foundation Trust. With three directorates spanning acute and community services across primary and secondary care, this care group is at the forefront of developing innovative, integrated ways of working.
The Directorate of Therapeutics and Palliative Care provides a wide range of clinical services across our acute sites and in the community, delivered by a multi-professional workforce.
If you are a strong leader with a passion for driving operational success and a keen eye for optimising administrative functions, we'd love to hear from you!
Main duties of the job
Lead and manage the operational admin team, providing support, guidance and direction. Fostering a culture of excellence and continuous improvement, ensuring effective teamwork and operational success.
Provide operational admin management and oversight of designated Outpatient Clinics. Working with the Service Lead and Business Manager to optimise the clinic and patient waiting list.
To support the Business Manager and Clinical Service Managers (CSMs) with the delivery of central management support functions in relation to governance, operational performance and staff records.
Provide admin support to the Senior Leadership team and Lead Therapists.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE level 4/C or above in English and Maths or equivalent experience/qualifications
- Level 4 qualification e.g., diploma or NVQ level 4 qualification OR NVQ level 3 in business admin/customer care with additional evidence of extra training or qualifications undertaken in an administrative setting. IT Qualification e.g., RSA/European Computer Driving Licence or equivalent.
- Leadership/Management Qualification or must be able to evidence experience of leading and managing a team.
Experience
Essential
- Extensive administration experience working in the NHS or other large complex organisation.
- Experience leading teams and providing direct line management to admin & clerical staff.
- Experience of proactive implementation of service or process development/improvement
- Experience of using a patient or customer administration system and records ie Lorenzo, SystmOne
- Excellent operational working experience of Microsoft Office including word, excel & outlook
Desirable
- Experience of managing outpatient clinics and waiting list.
- Experience of regularly reviewing data / information, summarizing in reports/documents to support learning and understanding.
Skills, abilities and attributes
Essential
- Good organisational skills and ability to prioritise effectively in order to meet deadlines
- Ability to use own initiative, work independently and as part of a wider team.
- Resourceful, resilient problem solver
- Staff development skills
- Patient/customer focused with a 'can do' attitude
- Able to show initiative and challenge processes with a view to improving patient pathways or admin processes
Knowledge
Essential
- Understanding of administrative processes and procedures.
- Understanding of HR policies
Desirable
- Basic Understanding of patient access policies and RTT pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
Sheffield Teaching Hospitals
Herries Road
Sheffield
S5 7AU
