Administration Assistant
- NHS
- Part Time
- Newcastle upon Tyne
- 24071.00 - 25674.00 a year
Job Description
Job summary
We have an exciting opportunity within a welcoming and supportive Physiotherapy Department at Royal Victoria Infirmary and Freeman Hospital for an experienced Administration Assistant.
Working under the supervision of the Administration Team Lead, you will provide high quality administrative and system support to ensure department services levels are always maintained and you will demonstrate outstanding customer care in all your daily activities.
Excellent communication and people skills are required to deliver this role effectively. At times you may be required to work independently, so attention to detail and the ability to follow department policies and procedures is essential.
As part of your role, you will be expected to demonstrate attributes such as the ability to work as part of a multi-disciplinary team and prioritising your workload to support the needs of the department. You must also be proficient in the use of Microsoft Office and have the ability to learn and retain system knowledge and processes.
Previous administration experience in a healthcare setting is preferred but is not essential as full training will be given.
- Interview Date Wednesday 15 January 2025
- 1 x Part Time Post 30 Hours/Week
- 1 x Full Time Post 37 Hours 30 Minutes/Week - please confirm on your application which post you are applying for
NO AGENCIES PLEASE
Main duties of the job
To be responsible for the provision of comprehensive administrative support to the Physiotherapy clinical team.
To provide a high-quality reception service for patients and their carers who access Trust services.
To be responsible for checking patients in for their appointments, booking further appointments and answering high volume of telephone calls.
To contribute towards best practice and assist in developing working practices within the department to deliver an efficient and effective administration service.
To assist the Administration Team Leader in the production of statistical clinical information, departmental surveys and data monitoring.
To act as a main point of contact for the Physiotherapy Department, fielding and signposting enquiries as appropriate.
To be responsible for ensuring information is available and recorded accurately in patient records.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
- For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job responsibilities
- To contribute to the smooth delivery of rehabilitation services on the RVI/FH sites by ensuring appropriate administrative support and systems are implemented in Physiotherapy and Occupational Therapy.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Person Specification
KNOWLEDGE/ SKILLS
Essential
- Advanced keyboard skills
- Excellent organisational skills
- Able to act on own initiative
- Good oral and written communication skills
- Able to follow written procedures
- Able to use all office equipment e.g., photocopier/f/phone
- Excellent customer care skills
- Numerate and accurate
- Excellent time keeping skills
Desirable
- Understanding Medical Terminology
- Willing to undertake necessary/additional training
EXPERIENCE
Essential
- Previous administrative/secretarial environment
- In-depth knowledge of Microsoft Office computer software packages (including databases / spreadsheets)
Desirable
- eRecord
- Previous experience in collating and presenting information in Excel report format and using databases
- Previous NHS experience
QUALIFICATIONS
Essential
- 3 GCSEs or equivalent inc Maths & English
- RSA III or equivalent
Desirable
- ECDL or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address
Trustwide
317 Trustwide
NE1 4LP
