Administration Coordinator to Paediatric Respiratory Nurse Specialists
Job Description
Job summary
To provide administrative support to the Children & Young People's Respiratory and Nurse Specialist Teams to ensure that clinical staff are able to focus their time on direct patient care.
Undertake typing of all letters generated from nurse-led clinics.
Undertake typing of all letters generated from nurse-led clinics.
To act as a point of contact for the Respiratory Nurse Specialists
Support the Team in the production and development of Information Leaflets related to each subspecialty
Main duties of the job
- Maintain and be the administrator of the various internal patient databases (eg allergy network) ensuring that all information is current and accurate.
- Support the Nurse Specialists in the organisation of their clinics, liaising with the Patient Booking team to set up and populate the clinics, contacting patients to confirm appointments and ensuring that outcome sheets have been completed following each clinic. For some clinics, to be responsible for the direct booking/outcoming of patients onto Careflow, the hospital PAS system.
- Undertake typing of all letters generated from nurse-led clinics.
- Support the Respiratory Team in the organisation of the annual Palivizumab vaccination programme, appointment schedules, sending out letters and information to families and processing paperwork.
- Act as a point of contact for the Nursing Team, taking messages and relaying them to the appropriate team member in the absence of a member of the team, in a timely manner.
- Ensure the information required for National/Regional and Local Audit submissions is accurate and complete by ongoing assessment of progress towards the required goals throughout the year.
- Assist with preparation for peer reviews ensuring that all relevant information is gathered and stored centrally ready for submission.
- Support the Teams in the production and development of Patient Information Leaflets related to Respiratory Disease.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job responsibilities
KEY DUTIES
Maintain and be the administrator of the various internal patient databases (eg allergy network) ensuring that all information is current and accurate.
Undertake typing of all letters generated from nurse-led clinics.
Support the Respiratory Team in the organisation of the annual Palivizumab vaccination programme, organising appointment schedules, sending out letters and information to families and processing paperwork following appointments.
Act as a point of contact for the Nursing Team, taking messages and relaying them to the appropriate team member in the absence of a member of the team, in a timely manner.
Work closely with the Personal Medical Secretaries who support the Consultant Paediatricians with a special interest in respiratory disease.
Ensure the information required for National/Regional and Local Audit submissions is accurate and complete by ongoing assessment of progress towards the required goals throughout the year.
Assist with preparation for peer reviews ensuring that all relevant information is gathered and stored centrally ready for submission.
Support the Teams in the production and development of Patient Information Leaflets related to Respiratory Disease.
ADMINISTRATIVE RESPONSIBILITIES
Assisting in the preparation of the Annual Report and Quality Ward Round presentations and patient satisfaction surveys.
Be responsible for ordering equipment/consumables required by the Team.
Arrange school/nursery educational visits for the Team ensuring all educational resources are readily available and up to date.
Closing Date - 30th March 2025
Interview Date - W/C 14th April 2025
Person Specification
Qualifications
Essential
- Educated to GCSE standard/equivalent or higher
- RSA/OCR typing/word processing Level II or equivalent
- NVQ Level 3 in Business Administration or equivalent experience)
Knowledge & Experience
Essential
- Strong IT skills with knowledge and experience of standard Microsoft Office packages
- Experience of dealing with members of the public in situations which require a sympathetic and sensitive approach.
- Experience of working in an office environment undertaking administration work
Desirable
- Experience working in an NHS environment
- Knowledge of internal IT systems
- Understanding of corporate objectives of the Trust
- Understanding of audit and survey to assist with the work of the Nurse Specialist Teams, including satisfaction surveys and audit updates.
Skills
Essential
- Ability to organise own workload effectively and prioritise to meet deadlines
- Ability to work independently showing initiative and predicting solutions and actions that support the teams
- Ability to establish and maintain good working relationships
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Whiston Hospital
Warrington Road
Prescot
L355DR
