Administration Officer
- NHS
- Full Time
- Newcastle upon Tyne
- 24071.00 - 25674.00 a year
Job Description
Job summary
Welcome to our brand new Paediatric Psychiatric Liaison service based in the Great North Children's Hospital in Newcastle. An exciting opportunity has arisen to join our new team. This is a full-time post, working Monday to Friday.
The Psychiatric Liaison Team will consists of a Psychiatrist, Nursing Staff, and Administrative Staff and who also work alongside the Acute Trust staff.
We offer assessment, treatment, intervention, and advice for those referred to the service.
To carry out duties as assigned to, working under the direction of the Admin Team Lead and Clinical Leads to ensure a comprehensive, high quality administrative service to the team at all times. The post will also include taking telephone calls for the Liaison Team.
The post holder should be confident dealing with service users and carers on the telephone, alongside dealing with enquires from other professionals.
Main duties of the job
Working days are Monday to Friday inclusive.
A good knowledge of Microsoft packages and typing qualifications or evidence of relevant experience is essential for the role.
Key skills required:
- Admin or secretarial experience working within a team
- Experience in a customer/patient focused environment
- Excellent communication and interpersonal skills
- A good understanding of the clinical database "RIO" system (not essential as training will be given)
- A good knowledge of Microsoft Word/Office packages and typing qualification or relevant experience
- Excellent verbal and written skills
- Ability to be self-directed, motivated and be able to contribute positively within a team
- Well organised and structured
- Be able to demonstrate flexibility in the role
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job responsibilities
Key skills required:
Admin or secretarial experience working within a teamExperience in a customer/patient focused environmentExcellent communication and interpersonal skillsA good understanding of the clinical database "RIO" system (not essential as training will be given)A good knowledge of Microsoft Word/Office packages and typing qualification or relevant experienceExcellent verbal and written skillsAbility to be self-directed, motivated and be able to contribute positively within a teamWell organised and structuredBe able to demonstrate flexibility in the role
Please find attached job description for full details.
Advertising date : 25th March 2025
Closing date : 8th April 2025
We welcome your application
Person Specification
Education and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Note-taking skills
- Good organisational and planning skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address
Royal Victoria Infirmary
Newcastle upon Tyne
NE1 4LP
