Administration Support
Job Description
Job summary
As Administration Support you will support the Administration & Secretarial Lead and the teams. As part of both teams, you will bring integrity, teamwork and focus, in addition to your skills to support our patients and the teams.
Main duties of the job
Please see attached job description and person spec for full details
Role overview
Support the team lead and teams with general administration duties as follows
- chase hospital correspondence & blood test results.
- forward results to consultant secretaries, hospitals or outside agencies.
- deal with patient summary requests.
- answer phone calls, transfer calls onto the relevant team.
- email non-electronic referrals.
- file electronic letters into Docman.
- open and sort incoming post.
- scan documents and file as required.
NB. The post holder must understand that whilst this post may primarily be based at Priorslegh Medical Practice in Poynton, flexibility will be required to work from any of the bases within the Partnership, according to business need.
About us
The Middlewood Partnership is a GP Practice and Primary Care Network of 34,000 patients, established in April 2019. We operate from four sites across Bollington, Disley and Poynton.
This is a unique opportunity to be part of our Administration & Secretarial teams working across Bollington, Disley and Poynton.
We are always looking to invest in our teams and the organisation with a structured focus on great people. We are looking for a candidate who shares the Middlewood Values and Behaviours, and has the energy, skills and enthusiasm to contribute to this team. We are looking to recruit an individual who will have the flexibility to undertake work across our four base practices, dependent on business need.
Job responsibilities
Please refer to attached job description for full details
Key tasks include:
Role overview
As Administration Support you will support the Administration & Secretarial Lead and the teams :
with general administration duties.
- chase hospital correspondence and blood test results.
- forward results to consultant secretaries, hospitals or outside agencies.
- deal with patient summary requests.
- answer phone calls, transfer calls onto the relevant team.
- email non-electronic referrals.
- file electronic letters into Docman.
- open and sort incoming post.
- scan documents and file as required.
Data Quality
All employees are reminded about the importance of Data Quality and staff should make themselves aware of both departmental and corporate objectives for Data Quality
Data Quality forms part of the appraisal and objective setting process for staff responsible for data entry and data production; staff should ensure that they adhere to policies and procedures at all times. Failure to do so may result in disciplinary action being taken
Information Governance
Middlewood is registered under the Data Protection Act 2018. The post holder will comply with the Data Protection Act and the Access to Health Records Act and the practice policies regarding information governance at all times
You must not at any time use the personal data held by the practice for a purpose not described in the Register entry or disclose such data to a third party
If you are in any doubt regarding what you should and should not do in connection with the Data Protection Act, then you must contact the Caldicott Guardian, the Governance Lead or Medical Director
Ensure that information and data governance relating to peoples data is processed to all relevant standards such as the General Data Protection Regulations
Valuing Diversity and Promoting Equality
You must comply with all relevant policies, procedures and training on valuing diversity and promoting equality
Training
Employees are required to take responsibility for their own and their staffs development
All employees have a duty to attend all mandatory training sessions as required by the Partnership
Safeguarding
All employees have a duty and a responsibility to protect adults at risk and to safeguard children
We would expect the individual to have a good working knowledge of safeguarding policies and procedures
Person Specification
Aptitude
Essential
- Personable and approachable and empathetic
- Sensible and able to use own initiative
- Demonstrates honesty and integrity and promotes organisational values
- An ability to maintain confidentiality and trust
- Ability to work under pressure and to tight and often changing deadlines
- Proven team worker with ability to motivate others
- Able to demonstrate flexibility, enthusiasm and commitment.
- Ability to work on own initiative and organise workload
- Driver with full driving licence and access to a vehicle
Experience
Essential
- Working in medical / General Practice setting
- Working in a busy environment where you have to prioritise tasks and workload
- Ability to work independently and as part of a team
- Understanding of the importance of maintaining confidentiality at all times
- Able to demonstrate knowledge and understanding of the importance of information governance
- Able to demonstrate using own initiative
- Experience of IT systems, particularly with patient databases, problem solving
- Knowledge of Microsoft Office systems
- Knowledge of EMIS or other clinical software systems
- Coding/Workflow experience
Desirable
- Familiarity with QOF
Skills
Essential
- Excellent communication skills and interpersonal skills
- Able to demonstrate good levels of concentration
- Demonstrable IT skills, particularly patient databases
- Proven problem solving and analytical skills
- Strong attention to detail
- Required to be efficient and accurate
- Ability to maintain a positive work environment
Qualifications
Essential
- GCSE level English and Maths or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Middlewood Partnership
Address
Priorslegh Medical Centre
Park Lane
Poynton
Stockport
Cheshire
SK12 1GP
