Administration Team Leader
Job Description
Job summary
Therapies & Rehab Directorate are seeking an experienced, dedicated and enthusiastic individual with excellent communication and customer service skills. A professional approach and the ability to develop strong working relationships with a wide range of people and services will also be needed.
The successful candidate will join a large team and be responsible for the day-to-day line management and leadership of administrative staff. You will be expected to supervise the workload of the team and allocate team members to optimise administrative support across the hours of service (8am-6pm).
The role is based in an ever changing environment where Patient pathway tracking and patient care is at the forefront.
This role will require rotating shifts as follows; 8am-4pm, 9am-5pm, 10am-6pm which is in line with other current team members.
Main duties of the job
The post holder will lead a team of administrators to provide a high quality administrative support service to the department. The post will provide a broad range of support activities to ongoing and fixed-term projects within the department and will ensure the smooth running of the service and effective internal and external liaison to contribute to the successful running of the office as a whole.
The role will require the individual to interact with a multi-disciplinary team in a very busy office environment, dealing with highly complex and sensitive issues, often requiring appropriate judgements to be made under minimal supervision.
About us
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.
Job responsibilities
Lead the provision of a high quality, comprehensive and efficient administrative service.
Responsible for the day-to-day management of the team and ensure that that staff are managed in line with Trust Policies.
Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate.Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care.
Prepare and produce reports/spreadsheets, presentations and other documents as requested using the format required by the team.
Prepare acknowledgement letters and draft replies where required.
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of healthcare administration
Desirable
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
Previous experience
Essential
- Extensive business administration experience which demonstrates the understanding of the key functions to providing an admin support service
- Experience working in a customer service setting
Desirable
- Previous NHS experience
- Previous line management experience
Skills/ Knowledge/ Ability
Essential
- Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
- Ability to work as part of a team as well as using own initiative
- Excellent organisational skills and attention to detail
Desirable
- Ability to work methodically in a busy environment and meet deadlines
- Ability to develop and maintain good working relationships with all levels of staff
- To be flexible in their approach to the work, according to priorities and changing organisational systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Guy's and St Thomas' NHS Foundation Trust
Address
Cross Site
Great Maze Pond / Westminister Bridge Road
London
SE1 9RT
Employer's website
https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)
