Administrator
Job Description
Job summary
Are you a team player who enjoys working in a high performing team, are you looking for a role that offers flexibility and where you will learn to develop new skills? Would you like to learn more about the NHS, CPFT, our patients and services?
OPAC Administration are recruiting an enthusiastic and motivated Administrator to support the Community Rehabilitation service to work in either Cambridge, Huntingdon or Peterborough.
The roles working hours are 20 hours per week.
The successful candidate will be providing patient focused administration support to a countywide service covering Cambridge, Fenland, Peterborough & Huntingdon liaising with clinicians and services users to ensure an effective, efficient & streamlined service.
Please do make contact if you would like to discuss the role further.
Main duties of the job
- Processing occupational therapy and physiotherapy referrals.
- Typing, proof reading and formatting all forms of correspondence, reports and summaries that are required by the team.
- Management of multiple Waiting Lists and Triage Lists.
- Communicating with Referrers appropriately and professionally via email or telephone.
- Inputting and updating service user information accurately and service user/team activity on computerised information systems. Create detailed and accurate service user notes for every entry according to policy.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
- Undertake training of new staff as directed by Line Manager and/or other managers.
- Using external IT systems such as CCC mosaic.
- Booking interpreters
- Scanning paper format correspondence and adding to service user record in good time and accurately, according to policy
- Liaising with clinicians regarding patient queries.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- Answer all telephone calls within the defined timeframe.
- To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner.
- Record information in the chosen software timely and accurately.
- Manage all calls in a controlled and professional manner.
- Deal with difficult callers in a calm and professional manner.
- Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken regarding the Trust Information Governance and Information Security policies.
- Undertake diary management for clinicians and/or managers, as required.
- Organise clinics and associated appointments for clinics, using appropriate systems to manage work.
- Organise team meetings, take, transcribe, and distribute minutes accordingly as required.
- Provide operational support to colleagues.
- Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
- Undertake training of new staff as directed by Line Manager and/or other managers.
- Provide cover as directed by Line Manager for other member of the team in their absence and assist with their workloads as necessary.
Person Specification
Education
Essential
- Educated to GCSE standard at 4-9 or A-C grade including English.
- Good command of written and spoken English.
Desirable
- Level 2 in Business Administration or equivalent experience
Experience
Essential
- Experience of working in a busy and fast paced environment
- Working with multiple people of various roles.
- Experience of planning and organising own workload
- Experience of administration duties & tasks
Desirable
- Experience of supporting a multi-disciplinary team.
- Experience in using computer programmes including health care IT systems
Skills & Abilities
Essential
- Good organisational skills
- Good computer/IT literacy skills
- Effective communicator
- Attention to detail & accuracy of work.
- Able to work on own initiative
- Able to work as part of a team.
- Able to work under occasional pressure/stress.
Knowledge & Understanding
Essential
- Clear understanding of the importance of confidentiality
Desirable
- Knowledge of Data Protection Act
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridgeshire and Peterborough NHS Foundation Trust
Address
OPAC Cambourne Admin Hub
South Cambridgeshire Hall, Cambourne Business Park
Cambourne
CB23 6EA
