Administrator
Job Description
Job summary
We have an exciting opportunity for an efficient administrator to support within our Community Division clinical teams.
The successful candidate will have excellent organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service and be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst remaining professional, empathetic and understanding to service users.
This is a community clinical support role, there is an expectation for the successful candidate to be flexible and support across the Community Division.
Main duties of the job
To provide robust administrative and clerical support to our School Health Team; and wider admin teams when required.
Ensure the delivery of the quality strategy within the designated area, incorporating establishment of systems and processes.
The role is varied, working within skill mix teams, where excellent communication and keyboard skills are essential. Duties include maintaining electronic records within the boundaries of the role, making and answering telephone calls and queries from patients/carers and health professionals in a clear, concise and professional manner. Excellent IT and keyboard skills and general office duties, including confidential filing, ordering of goods, scanning and photocopying of sensitive information.
The post holder may be required to work at other locations to ensure equitable service delivery; therefore you will need the ability to travel across the Trust for work purposes when required.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job responsibilities
Provide comprehensive administrative support to teams.
Use information systems with specific responsibility to ensure a high standard of information recording is maintained.
Produce standardised computer generated reports and/or statistical information as requested by line manager.
Undertake general office duties, including ordering supplies and managing stock levels.
Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.
Transfer relevant information to all health and social care providers as requested by line manager.
Input accurate and timely information required for audit purposes.
Attend and contribute to departmental/team meetings.
Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace.
Requirement to work from other bases within the organisation, if necessary, and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence.
The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
Assist with the training of new clerks within the service.
Person Specification
Qualifications
Essential
- oGCSE/NVQ2 or equivalent, or equivalent work based experience
- oComputer literate
Knowledge/Experience
Essential
- oGood keyboard skills.
- oAbility to plan, prioritise and schedule work.
- oEffective communication and interpersonal skills.
- oAbility to work with attention to detail.
- oAbility to work effectively within teams.
- oAbility to work on own initiative, without direct supervision
- oAbility to deal with sensitive issues with tact and diplomacy.
- oAbility to demonstrate a positive attitude to service users, carers and staff.
Desirable
- Previous Healthcare Clerical Experience
Values
Essential
- oContinuous Improvement
- oAccountability
- oRespectfulness
- oEnthusiasm
- oSupport
- oResponsive to service users
- oEngaging leadership style
- oStrong customer service belief
- oTransparency and honesty
- oDiscreet
Skills
Essential
- Inputting at keyboard for most of the day; lifting, sorting, filing, general handling of case records; pushing trolleys with patient notes.
- High concentration levels are required as dealing with patient information at all times and accuracy is paramount.
- You will often be dealing with sensitive information and emotionally charged telephone calls from families with frequent exposure to distressing and emotional circumstances.
- You may be asked to work across different sites to cover sickness & annual leave.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
Queens Drive Clinic
Moor Lane
Walton, Liverpool
L4 6XG
