Administrator Manager Adult Community Services
Job Description
Job summary
We have a vacancy for a Service Manager in our Community Care Co-ordination Administration Services based at Milford hospital. Do you have previous management or team lead skills? Are you looking for a development opportunity as a band 4 to develop into a band 5 role?
As our Administration Service Manager you will provide leadership, management and support for our administration team. You will ensure the team delivers the required administration services to the CCC and clinical services daily, working with both administration and clinical staff. You will use your leadership skills to develop a cohesive team culture, that embraces positive thinking and development.
As the service manager you will lead by example and will take an active role within the team processing referral calls and undertaking other administration tasks, you will need good IT skills to deliver this role.
You will have opportunity to use a variety of people management skills within the role.
Main duties of the job
This is a busy and fast paced role as we are never certain how many referrals we receive per day or the scope of the patient's health needs You will need to be able to prioritise tasks and keep track of unfinished tasks, so will you need good personal organisational skills.
You will be working closely with our other service managers as well as our clinical & administration staff.
Candidates will need to be forward thinking and have a problem solving approach, with excellent communication/interpersonal skills and the ability to work in a fast paced environment.
This is an exciting role and will give the post holder scope to be actively involved in the future development of our community services
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job responsibilities
You will be responsible for the management and support of our administration team in the Milford Community Care coordination Centre ( CCC) and will be responsible for daily operations within this service .You will ensure the team work together to provide a full administration and referral management service which supports all users and referrers in a timely fashion. Working with all the clinical teams to both deliver and develop our services .
Person Specification
Qualifications
Essential
- Educated to degree or higher diploma level OR equivalent level of experience of working as a supervisor or manager in administration area
- High level of knowledge computer applications ECDL certificate
- Demonstrate team lead or customer care knowledge or training through short or long courses
Knowledge and Skills
Essential
- Experience in managing or supervising staff /team
- Experience of using range of IT applications including exce and Microsoft applications , computerised patient management systems
- Good level of competency in word processing and keyboard skills
- Able to concentrate for set periods of time on set tasks and deal with interruptions
- Previous experience working in health or social care
Desirable
- Experience of planning rotas and staff allocation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Surrey NHS Foundation Trust
Address
Royal Surrey County Hospital
Guildford
GU2 7XX
