Administrator
Job Description
Job summary
The role will be varied, challenging and rewarding as you support and develop the service through implementation, delivery and ongoing innovation and service development.
You will provide a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, liaising with health professionals and colleagues.
You will be working as part of a new, large and friendly team of varied professions across the County of Nottinghamshire, and you will be part of the Single Point of Access team which is responsible for all administration duties for the service including referrals into the service via electronic database, telephone, website, text and email and coordinating multi-disciplinary team meetings with health professionals across the county.
Main duties of the job
You will provide administration support for the new Children and Young Peoples Specialist Weight Management Service
You will be responsible for a range of administration, ensuring the smooth running of the office and the administration of the programmes to meet targets and deadlines.
ABL Health, aims to provide high-quality, evidence-based nutritional care that is clinically and cost-effective. The service works with various health professionals, partner departments and organisations, including GP practices and other community services.
You will join a new team comprising a Head of Service, nutritionists, therapists, exercise specialists and administrators. The post holder will work within the wider MDT of GPs, psychologists, dietitians, nutritionist, exercise specialists and healthy lifestyle advisors to provide administration support and oversee the single point of access.
About us
ABL is an exciting fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence based, innovative, effective and relevant health care services in partnership with individuals, communities and stakeholders.
We are a values driven organisation, dedicated to reducing health inequalities and improving peoples lives. We would love to hear from you if you would like the opportunity to work with in a close team of committed professionals and you share our values of designing and delivering health services.
Job responsibilities
Key responsibilities will be:
- Take incoming calls through the Nottinghamshire based Single Point of Access, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently.
- To work with the Care Coordinator to ensure there is effective coordination of case management and multi-disciplinary team meetings.
- To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing, filing routine correspondence. To follow established systems for allocation and completion of work.
- Providing professional administration services to clients and identifying specific needs.
- Manage and maintain confidential patient files on a database and on paper.
- Manage and deal with incoming healthcare referrals promptly, adhering to company timescales.
- Book appointments for clients and use appropriate calendar software.
- Record client data accurately on appropriate service database.
- To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet and in-house database.
- Work with service leads to source new venues, working in accordance with company budgets and areas of demand.
- Flexibility to cover colleagues annual leave, sickness etc.
- Weekly monitoring of workload and service targets.
- Take meeting minutes, type and distribute as required.
- General administration (record keeping, filing etc.)
- Be able to encourage and assess client`s readiness for specific behaviour change.
- Organise Nicotine Replacement Therapy safely and promptly as required by smoking cessation practitioners.
Skills and Competencies Required
Be an experienced administrator use to working in a health and/or community setting
Experienced working with Microsoft Office and database systems
Positive and proactive working at pace with multiple tasks
Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues
Build strong relationships; good team player happy to work as part of a team and work independently on own tasks
Quality driven; you naturally seek high standards and actively seek to improve them.
Value and remain open to new ideas and perspectives.
Person Specification
Qualifications
Essential
- Demonstrable experience in a reception/administration role
- GCSE/O Level in Maths and English or equivalent
- NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
- NVQ 3 level in a relevant subject.
Job Specific Requirements
Essential
- Work flexibly and adapt to suit service need.
Experience
Essential
- Experience of working in a team environment and in a health care setting
- Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
Desirable
- Experience in minute taking for meetings.
Skills and Knowledge
Essential
- Excellent interpersonal skills.
- Excellent communication skills including listening, verbal and written.
- Excellent telephone manner
- Ability to work under high pressure and in a fast paced environment.
- Excellent organisational and time management skills
- Efficient problem solving skills.
- Ability to interact with colleagues and other stakeholders politely and courteously.
- Excellent IT skills and proficient in all areas of Microsoft Office and Outlook.
- Experience with software packages.
- Excellent customer care.
- Flexibility and adaptability to changing workloads.
- Monitor workload and ability to multi-task.
- Evidence of accuracy and paying attention to detail in tasks.
- Punctuality, reliability and honesty.
- Ability to use own initiative and confident to do so in the workplace.
Desirable
- Experience of undertaking audits.
- Experience with patient databases.
- Understanding and evidence of adhering to information governance and data protection policies.
- Experience with software packages.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
ABL Health Ltd
Address
Suite 1, The Willows
Ransom Wood Business Park
Mansfield
Nottinghamshire
NG21 0HJ
Employer's website
https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)
