Administrator
Job Description
Job summary
Greystoke Surgery - require 20 hrs to 37.5 hrs (part time hours can be worked to cover the hours) due to the expansion of our administrative team.
NHS pension available.
NHS General Practice seeking an enthusiastic, hardworking and flexible person to join our lively practice team. We are based in a brand new Health Centre with fabulous facilities.
This is a key post in our practice, processing information to a high degree of accuracy.
You will have a high standard of IT literacy and be able to learn and apply training given. You will be very well organised and methodical and will help us provide top quality patient care.
Main duties of the job
You will have a high standard of IT literacy and be able to learn and apply concepts of training given. You will be very well organised and methodical and will help us provide top quality patient care.
You will be the first point of contact for patients and this is an incredibly demanding role. You should have excellent customer care skills and experience.
About us
We are an NHS GP Practice providing NHS services to our practice population of 10,500 patients.
NHS pension available.
If you would like an informal chat, please telephone Jenni Dollman, Practice Manager or Marie Finlay, Office Manager on 01670 511393.
Job responsibilities
To provide a high quality reception service to all users in a professional, courteous and efficient way.
Be the first point of contact for the practice projecting a positive, friendly image to all service users either in person or over the telephone and direct them to the most appropriate service for their needs.
Responsibilities
Reception
Greet and direct patients and visitors
Make appointments both in person and over the telephone
Deal with requests for home visits according to the practice protocol
Deal with general enquires from patients and external agencies
General assistance to practice team and respond to the needs of the doctors/nurses during surgery
Process daily tasks received from patients and team members
Collect payment for Non-NHS work
Administration
Registration of patients
Return medical records for patients who are deceased/leaving the practice
Photocopying as requested
Processing patient change of address
Process incoming mail
Scanning of correspondence
Prepare outgoing mail
Input and extract data from the practice computer system
Prescriptions
Process repeat prescriptions in accordance with the practice policy
Hand out repeat prescriptions ensuring patient identity is verified
Deal with prescriptions queries from patients and pharmacies
General
Keep the waiting area and reception tidy at all times
Make refreshments for doctors, other team members or visitors to the practice as requested
Ensure consulting rooms are well stocked
Any other reasonable duties assigned by Office Manager
Confidentiality
Patients trust us with and allow us to gather sensitive information in relation to their health care needs. They have a right to expect that staff will respect their privacy and act accordingly.
In line with their daily duties the employee may have information relating to patients and their carer, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business. All such information is strictly confidential.
Information relating to patients, carers, colleagues, healthcare workers or any business matters may only be shared with authorised persons and in accordance with the practice policies and procedures in relation to confidentiality.
Person Specification
Qualifications
Essential
- NVQ2 minimum expected.
- IT literate
- Knowledge of medical terminology
- please refer to person specification for full criteria
Desirable
- S1 experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Greystoke Surgery
Address
Morpeth NHS Centre
The Mount
Morpeth
Northumberland
NE61 1JX
