Administrator/ Reception supervisor
Job Description
Job summary
To be responsible for undertaking a wide range of Administrator/ Reception supervisor duties and the provision of administrative support to the multidisciplinary team. Audio typing skills are essential.
Duties can include but are not limited to, the processing of information in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
Offer general assistance to the Practice team and project a positive and friendly image to Patients and other visitors, either in person or via the telephone.
Main duties of the job
Main duties of the job
The post holder responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team & will liaise with internal and external stakeholders including but not limited to;
Administrator/ Reception supervisor will work closely with all our team on site and will report to the Practice Manager and the GP partners.
About us
Clifton Rise Family Practice looking for an enthusiastic, highly motivated Administrator/ Reception supervisor to join our dynamic, committed and friendly practice team.
This post requires working under own initiative with a flexible approach and achievement of the Practice targets. Prior experience of administration is desirable for this position. An understanding of the structure of the NHS is advantageous.
Job responsibilities
The following are the core responsibilities of the Administrator/ Reception supervisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Referrals includes the following
Typing letters, reports and associated documentation as required
Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
Process referrals using the electronic referral system (ERS)
Send letters or text messages to DNA Patients.
Insurance and Medical Reports etc.
Supporting the GPs with the Medical Reports.
Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
QOF
Recall includes sending text messages to the lists
Run and distribute the list to staff members
Read code data on EMIS Web
Carry out system searches as requested
Organise Meetings (includes Clinical, MDT and HV meetings)
Arrange meeting agendas and record the minutes of meetings
MDT meetings- liaising with multiple agencies to coordinate care for patients (With the help of the clinical lead, GP/practice nurse, co-ordinate the list of residents that will be identified for review in advance, actions recorded and circulated).
Registrations includes the following
New patient registrations duties
GP2GP and deductions (GP Links and the accuracy of the registrations)
GMS3 Forms Download and attach to medical records
PCSE Movement Incoming and outgoing medical records/Not on deduction list.
Summarising
Ordering
clinical items and stationary items
Ordering Vaccinations and emergency drugs
Ordering Oxygen (when needed)
PCSE Order Supplies e.g. Prescriptions, needles etc
IT
Issues reporting and escalating to the support desk
Arranging logins for all staff & locums when required
Set up locums for the clinics when required
FP34 monthly submission
Basic review of all non-clinical staff annual leave cover.
Arrange quarterly Infection Control Audit with the nurse
monthly Payroll (Basic screening to collect and submit the overtime sheets & SL documents to the manager)
Help the reception team in the peak time answering patient incoming calls, transferring calls or dealing with the request appropriately
Manage all administrative queries internally and externally as necessary
First line person for staff queries and patient concerns & queries
Maintain, collect and submit Private Money & Petty Cash monthly sheet to the manager
Maintain a clean, tidy, effective working area at all times
Support all clinical staff with general administrative tasks as requested.
Pathology distribution & Bowel Cancer report coding
Should Complete Emis & Docman inbox & workflow management
Ensure the nurse clinics are booked in
This list is not exhaustive, and the post holder may be asked to complete any other duties as required.
Person Specification
Experience
Essential
- Experience of working with the general practice
- Experience of administrative duties
- Experience of working in a health care setting as a medical secretary
Qualifications
Essential
- Educated to GCSE level or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Clifton Rise Family Practice
Address
Suite-2 Waldron Health Centre
Amersham Vale
London
SE14 6LD
Employer's website
https://www.cliftonrisefamilypractice.co.uk/ (Opens in a new tab)
