Admin/Receptionist
- NHS
- Part Time
- Darlington
- 11.88 an hour
Job Description
Job summary
We are seeking an enthusiastic individual to join our busy and friendly reception/admin team. The ideal candidate will possess excellent communication skills, be professional, friendly, and approachable.
As the first point of contact for most patients, this role is demanding but highly rewarding. You will work alongside a dedicated team that strives to provide exceptional service.
Proficiency in IT and strong keyboard skills are essential. Training on our clinical system will be provided.
Our team is very social, and the successful candidate will be invited to participate in our regular team events.
We look forward to welcoming a new member to our friendly practice team.
Main duties of the job
You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way and offer general assistance to the practice team.
You will be required to undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
About us
Clifton Court Medical Practice is located close to the centre of town and also has close links to the train station.
Within our team we have:
- 5 GP Partners
- 2 Salaried GP's
- 3 Nurse Practitioners
- 1 Pharmacist and 1 Pharmacist Technician
- 4 Practice Nurses
- 5 HCA's/GPAs
- Practice Manager and Reception Supervisor
- Medical Receptionists and Secretary's
We have around 12,000 patients and are a training practice and so support trainee doctors and medical students on a regular basis.
We get lots of compliments from our patients which is heartening as we all work hard to give the best service we can.
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Scanning
- Prescriptions
- Summarising
- Overseeing the administration support support of the practice.
- Reviewing and updating all administrative and reception policies and procedures as required
- Supporting the management team in dealing with administrative duties and reports.
- Assist with Key Performance Indicator Targets
- Champion continuous improvement
- IT related tasks (such as website and social media updating)
- Quality Improvement Work
- Rota / Appointment System Changes
- Care Navigating via telephone and digitally
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Processing Referrals
- Any other duties requested by the practice manager
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- NVQ or equivalent Business Administration Level 2 or above
- AMSPAR qualification
- Health and Social Care Qualification
Experience
Essential
- Possess strong IT skills
- Competent in the use of Office and Outlook
- Excellent communicator and experience of working with the general public
- Flexible with working hours
- Organised
- Professional
- Adherence to strict confidentiality guidelines
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Ability to follow policy and procedure
- Experience of administrative duties
Desirable
- Experience of working within a GP practice
- Knowledge of Systmone
- Problem solving & analytical skills
- Experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Clifton Court Medical Practice
Address
Victoria Road
Darlington
County Durham
DL1 5JN
Employer's website
https://www.cliftoncourtmedicalpractice.nhs.uk/ (Opens in a new tab)
