Airdesk Operations Coordinator (Controller/Dispatcher)
Job Description
Job summary
We are looking for an Airdesk Operations Coordinator as we expand our Airdesk Team at The Childrens Air Ambulance (TCAA). This exciting role is essential to TCAA, being the first point of contact when our specialist NHS teams task our helicopters!
Main duties of the job
The Airdesk Operations Coordinator will be responsible for the effective tasking of The Childrens Air Ambulance when a request is received by Clinical Partner Teams (CPTs). Ensuring information is communicated promptly and effectively throughout TCAA missions, whilst accurately recording data. Providing outstanding service to our patients, NHS teams (CPTs) and flight crews while providing other administrative support to the Airdesk Team Leader.
About us
The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Childrens Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centered on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.
We are at the forefront of innovative clinical care, and we challenge boundaries.
Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.
We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.
Job responsibilities
We are looking for an Airdesk Operations Coordinator as we expand our Airdesk Team at The Childrens Air Ambulance (TCAA).
Reporting to the Airdesk Team Leader, you will primarily be based at Coventry Airport, with occasional travel to other operational sites. This is a full time role (average of 40 hours per week) with the service operating 7 days a week, 365 days per year, working on a rota currently covering up until 10pm. The role attracts a salary of £30,123 per annum.
The Airdesk Operations Coordinator will be responsible for the effective tasking and dispatching of our aircraft when a request for service is received. The Airdesk Operations Coordinator will be the first point of contact for our NHS Clinical Partner Teams and responsible for managing all aspects of a mission from initial request through to mission completion, making the abilities of being able to work under pressure and multitasking essential requirements of the role. You must possess a high attention to detail and level of accuracy along with having a positive and motivational outlook.
Alongside providing outstanding service to our patients, NHS Clinical Partner Teams (CPT) and flight crews you will be required to provide other administrative support to the Airdesk Team Leader.
This position would be ideal for those who have previously or currently working in an Emergency Operations Centre (EOC) or a Control Room (ie Ambulance, Police, Fire, etc).
Due to this opportunity being extremely unique, it is likely that we will receive a high number of applications, it is possible that the advert will be closed earlier that the date advertised.
Please note that we reserve the right to close this role early and previous applicants will not be accepted.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent in Maths and English, Grace C or above.
- Full UK manual driving licence.
- MS Office Skills.
Experience
Essential
- Experience of working within a control room environment.
- Good communication skills with the ability to communicate appropriately and effectively in person, over the phone / virtually, by radio and in writing.
- Knowledge of The Childrens Air Ambulance, its organisational values, and the service It provides.
- Excellent interpersonal skills with the ability to relate to people, listen well, communicate effectively and in a professional manner.
- Ability to develop effective working relationships with colleagues, NHS teams and external stakeholders.
- Be able to demonstrate an understanding for the need for confidentiality and how this can be maintained.
- Ability to multitask.
- Have a high attention to detail and level of accuracy.
- Ability to work under pressure in fast moving situations.
- Be a positive and motivational individual.
- Be able to work shift patterns relating to the role (inc long days, weekends, bank holidays, incidental overtime).
- Be able to effectively manage and prioritise a changing workload.
- Be able to be resilient under pressure and to identify when support is needed for self or others.
Desirable
- Experience of supporting or being involved in aeromedical retrievals / transfers.
- Ability to accurately complete reports by reviewing analysis and compiling data.
- Understanding of NHS paediatric and neonatal retrieval teams and ambulance services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Air Ambulance Service
Address
Coventry Airport Ltd
Rowley Road
Coventry
CV3 4FR
Employer's website
https://theairambulanceservice.org.uk/our-work/work-with-us/ (Opens in a new tab)
