Apprentice Administration Support Officer
- NHS
- Full Time
- Newcastle upon Tyne
- 23615.00 - 25674.00 a year
Job Description
Job summary
Want a career working in the NHS? Surgical and Associated Specialties Board are looking for talented individuals who wish to pursue a career via an apprenticeship in administration.
Once you join us, we can offer support to develop careers via the apprenticeship route. Offering robust training to completing apprenticeship programmes and gaining new qualifications. Within the Board we can also map development progression tailored to suit your potential. This will assist in your journey to a further careers at Newcastle Hospitals, by offering a clear pathway of progression.
We are looking for conscientious individuals with an enthusiastic outlook. The successful candidate must demonstrate good organisation skills and have skills to be a team player. You will need to be able to demonstrate a clear understanding of patient confidentiality, whilst be well motivated and reliable.
- Interview Date Friday 10 January 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
The successful candidate will work as part of a team to provide a comprehensive and efficient administration and clerical service to the vascular department. This will include, coordinating the varicose vein booking process and providing clerical support to the administration team.
We are looking for a conscientious individual with an enthusiastic outlook to fulfil the role of Apprentice Administration Support Officer. The role will involve the planning and scheduling of patients who require surgery within the vascular specialty. You will assist in populating theatre lists at the Freeman Hospital and ensuring that the theatre sessions are effectively used.
The role has lots of variety and ad-hoc demands, and the post holder must be able to prioritise their workload effectively in a busy department.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job responsibilities
The role provides direct working alongside the administration team to support general administration duties including, communication between the patients and the clinical teams, co-ordinating telephone enquiries from patients, booking appointments, updating patient electronic records when required amongst other general office duties.
You will be able to understand and accurately convey verbal and written information whilst remaining calm under pressure. You will present learn and develop skills using Microsoft Office and NHS systems.
We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit to support any queries you may have.
- Throughout the apprenticeship the post holder will gain experience working in the Team within Vascular service.
- The successful candidate will develop the required skills to assist in the day to day operation of the section ensuring the delivery of a consistently high quality service to the Trust.
- The successful candidate will complete the Business Administration within 18 months.
- Working within a team of staff supporting the provision of an efficient service to Senior Staff and other staff within their team.
- Audio typing of letters and documents as appropriate.
- Deal with telephone enquires promptly.
- Communicate with patients / carers / visitors / staff as appropriate.
- Cover admin posts Trust wide as required.
You will need to be able to meet all the eligibility requirements as prescribed by the apprenticeship criteria to undertake the role.
To be eligible for an apprenticeship you must:
- Have the right to work and remain in the UK.
- Have lived in the UK for at least 3 years.
- Provide original evidence of required English and maths qualifications.
Further information:
- You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject.
- You must not be engaged in any other funded training or education programme.
- We cannot sponsor applicants during or on successful completion of the apprenticeship so please ensure you meet visa status eligibility.
- We cannot accept applications from student visa applicants.
Please be advised if you are a 'Non-UK National' applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding, by the relevant apprenticeship provider, for you to formally enroll on the course.
Further details can be found on the UK Government website.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
QUALIFICATIONS
Essential
- oEnglish and Maths at Level 1 or equivalent (GCSE 3 - 2 or D-E or Functional/Key Skills Level 1)
Desirable
- oEnglish and Maths at Level 2 or equivalent (GCSE 9-4 or A*-C or Functional/Key Skills Level 2)
KNOWLEDGE
Essential
- oUnderstanding of confidentiality issues
Desirable
- oUnderstanding of medical terminology
- oPrevious audio typing experience
SKILLS
Essential
- oIT skills to include office software packages
- oKeyboard skills and Text Processing ability
- oGood communication skills both written verbal and telephone skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address
Freeman Hospital
317 01 Freeman Hospital
NE7 7DN
