As & When Security & Car Parking Officer

Job responsibilities

Job Title: Security and Car Parking Officer

Band:2

Hrs: 0

Business Unit: Estates and facilities

Department: Security

Location: Security Office Warrington/Halton

Responsible to: Security Operations Manager

Accountable to : Head of Security

Responsible for Supervising:

Role Summary

To provide a professional and effective Security Service tailored to meet the needs of Warrington and Halton Hospitals NHS Foundation Trust.

To maintain good order and prevent public disorder on all Trust sites.

The protection of patients, staff, contractors and visitors against acts of violence, aggression and abuse.

The protection of Trust property against loss, theft and damage.

The protection of property belonging to patients, staff, visitors and contractors against loss, theft and damage

Main Tasks and Responsibilities

Communication

Liaise with wards and departments and provide information and advice on a regular basis to ensure any security problems are dealt with in a prompt manner. Respond to telephone enquiries using job related experience.

Provide first line liaison with the Police over security incidents.

Use conflict resolution skills to deal with difficult patients and visitors, and aggressive and/or distressed people.

To complete pocket note books to a recognised evidential standard for future investigative requirements

To respond to any complaints received and action appropriately.

To liaise with the Police as required including the submission of statements, preservation and correlation of any evidence that may be required

Ensure that performance complies with Personnel Policies and procedures, Health and Safety and any departmental policies and procedures.

Have a good working knowledge of current security work policies, procedures and practices in order to provide the best possible benefit to all service users.

Must be competent in conflict resolution techniques and restrictive intervention procedures there is also the requirement for a basic knowledge of the law.

To complete all mandatory training and undertake any other training and updates relevant to the post.

Make decisions on a daily basis to identify the cause of security problems and ensure practical solutions are reached with the agreement and cooperation of staff.

Carry out initial investigation of incidents and record findings, and contact the police if the situation warrants it.

Responsible for the planning and organisation of own workload to meet service needs and priorities, often with regular interruptions, including crime prevention measures

Ensuring all buildings/departments that are not in use are secured and alarmed.

Skills for clinical holds due to the frequent requirement to restraint unruly patients/visitors for several long and/or short periods

Requirement for regular patrols of Hospital site and Trust car parks as directed by the Security Operations Manager and Shift Supervisor

Report incidents of unauthorised parking to the control room and/or the Carparking Manager, and assist in the tracking of owners should they be required to move their vehicle

Escort lone workers or vulnerable staff where there is an identified risk and support lone workers in line with the Trusts lone working policy

To investigate fire alarms and direct fire brigade on call out

Basic keyboard skills and the use of radios

Monitor Closed Circuit Television (CCTV) on all Trust sites, and maintain CCTV logs in accordance with the General Data Protection Regulation 2018

To de-escalate incidents of disorder

To protect staff, patients and visitors from acts of violence and aggression giving regard to their own safety

Respond to Major Incident instigation in line with the Major Incident Policy

The post holder will provide emergency response to incidents on all Trust premises

Ensure security of cash collections from pay and display machines this can be up to a cash value of £3000.

Maintain security of hospital site and ensure all departments are secure and alarmed, where required.

To assist with the secure movement of cash, including money from vending machines, catering outlets, Fundraising and General Office

To prevent the loss of property and carry out preliminary investigations into losses to the Trust, staff and patients

R Regularly works independently and on own initiative

Conduct initial investigations of all security incidents.

Monitor compliance of car parking regulations and issue warning notices as necessary.

Concentration required when writing reports of serious incidents, frequently interrupted by emergency security incidents.

To maintain records in respect of all lost and found property incidents occurring within the premises and to take action on such reports as directed.

To maintain accurate written records of security incidents and complete the appropriate electronic incident forms, police witness statements and duty log

Regularly dealing with confrontational issues and dealing with violent and/or abuse visitors and patients

Transfer of deceased patients to the Mortuary

This job description outlines the current main responsibilities of the post. However the duties of the post may change and develop over time and this job description may, therefore be amended ...