Assistant Practice Manager
- NHS
- Part Time
- Abertillery
- 16.00 an hour
Job Description
Job summary
Job summary
- To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
- To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.
Main duties of the job
TheDeputy Practice Manager is responsible for: Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
Overseeing the administrative elements of QAIF, liaising with GPs, nursing staff and administrators
Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed Acting as the lead for recruitment including pre-employment checks and DBS Evaluating, organising and overseeing the staff induction programme
Implementing and embedding an effective staff appraisal process Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
Actively encouraging and promoting the use of patient online services Updating and acting as the focal point for the practice website and social media sites
developing searches and audits on the clinical system Reviewing and updating clinical templates ensuring they relate to current practice
Ensuring the staff implement the practice wide approach to the management of all patient services matters
About us
Blaina Medical Practice has a patient list size of 6,500 and is a well-established, friendly, and supportive practice in Blaina, Blaenau Gwent. We are a GP training practice, and also teach medical students.
The practice clinical team consists of:
2 GP partners
4 salaried GPs
2 GP trainees
Nurse practitioner
- Practice Nurse
- 2 HCA's
The practice administration team consists of:
Practice Manager
Practice Assistant Manager (advertised role)
7 administrators trained in multiple roles to ensure cover for reception, scripts, document handling and patient administration (to be line managed by Practice Assistant Manager)
Job responsibilities
Job Responsibilities
To support the Practice Manager in the following areas. Responsibilities may change according to business requirements:
Human Resources:
Responsibility for overseeing administrative staff rotas, including cover for holidays, sickness etc.
Responsibility for on-the-day organisational requirements in the event of any unforeseen issues e.g. admin or clinician sickness, IT systems issues etc. Full training will be given on in-house systems and procedures
Undertake annual appraisals and support staff training
Recruitment, support, and training of administrative staff, providing ongoing support and encouragement to ensure a strong team morale
Undertake any required disciplinary procedures, in accordance with approved practice and current HR laws
Patient Services:
Maintain policies and procedures, ensure systems are adhered to and all staff are informed of changes
Responsibility for the complaints management system
Responsibility for the significant events system
Responsibility for patient/customer service
Information Management and Technology:
Assist the Business Manager in liaising with IT support for logistical planning of IT upgrades/new initiatives
Ensure compliance with national, NHS and practice data protection and release guidelines
Ensuring circulation and storage of information to relevant colleagues, overseeing the management of notice boards, practice leaflets, website, SMS and other methods of communication with patients
Facilities Management and Health & Safety:
Undertake regular inspections of the grounds and building in regard to infection control/cleanliness, repairs and safety, and take appropriate steps to ensure that these standards are met
Arrange any required meetings, chair them as agreed, take minutes as appropriate Liaise with contractors to obtain estimates for repairs, replacements and redecoration, and submit to Practice Manager for consideration as necessary
Ensure that all health & safety risk assessments are completed, policies and procedures are upheld by all, and that a fire drill is held at predetermined intervals Investigate all reported accidents and work-related illnesses and record in accordance with legislative requirements
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Excellent communication skills (written, oral and presenting)
- Experience of managing multidisciplinary teams
Desirable
- Previous Experience of working in General Practice Management
- Leadership and/or management qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Blaina Medical Practice
Address
High Street
Blaina
Abertillery
Gwent
NP13 3AT
Employer's website
https://www.blainamedicalpractice.co.uk/ (Opens in a new tab)
