Assistant Technical Officer
- NHS
- Full Time
- Northampton
- 24071.00 - 25674.00 a year
Job Description
Job summary
Assistant Technical Officer - Homecare Support
Northampton General Hospital is an acute NHS trust with a highly respected pharmacy service. As a Trust, we pledge to provide the best possible care with patient safety and quality at the heart of all we do.
We have an exciting opportunity for an Assistant Technical Officer to join the team. The Homecare department has seen significant growth with over 2500 patients accessing homecare services across an array of therapeutic indications. The successful candidate will be working closely with multi-disciplinary teams across the Trust to maintain current relationships by providing their expertise in ensuring a smooth transition of care for patients between hospital and homecare services.
The role will suit an innovative and progressive individual who will be fundamental in the development of department processes. They will be integrated within a team tasked with delivering on our responsibilities to ensure the cost-effective and appropriate prescribing of homecare medicines.
Previous homecare and high-cost medicine experience is desirable but full training will be provided.
If you are an enthusiastic, self-motivated, committed individual who is keen to develop your skills further then we would like to hear from you.
Main duties of the job
The post holder will be expected to dispense homecare prescriptions, process invoices, reconcile account statements and highlight discrepancies.
To accurately perform (under the supervision of qualified staff) a range of routine and non-routine tasks in the Pharmacy which do not require the knowledge, skills and training of a BTEC/NVQ 3 qualified Pharmacy Technician.
To provide administrative and clerical support to the Homecare service.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job responsibilities
To dispense homecare prescriptions, process invoices and highlight discrepancies
To collect prescriptions from clinical teams
To raise orders and virtually dispense items supplied via homecare items using the EMIS pharmacy system.
To check prescription renewals against the pharmacy homecare database to ensure appropriate and timely processing.
To forward prescriptions to homecare providers, recognising the need to arrange urgent deliveries.
To progress chase prescriptions/deliveries/invoices to ensure a timely and efficient service is provided, escalating issues to the Homecare and High-cost Medicines Support Officer as necessary.
To virtually receive and book in homecare goods.
To check proof of delivery against prescription and invoice and resolve discrepancies where appropriate.
To highlight any discrepancies to the Homecare and High-cost Medicine Support Officer.
To contact service users or providers to resolve queries, referring to Homecare Pharmacy Technicians as necessary under the direction of the Advanced Pharmacy Technician.
To maintain invoice log and filing system.
To reconcile monthly homecare provider statements.
To monitor homecare inbox and respond to stakeholders as appropriate.
To assist in the provision of medicines for the treatment of patientsThis may include the following tasks in the Dispensary, Stores or Distribution departments within Pharmacy, depending on service needs:
To accurately and promptly dispense medicines for patients whose prescriptions have been validated by a Pharmacist.
To issue prescriptions when this is appropriate.
To supply Controlled Drugs and keep appropriate records.
To participate in the Pharmacy Service to Wards and Departments
To liaise with the appropriate Pharmacy Team Leader and Principal Pharmacy Technician, Stores and Distribution to ensure that any to-follow medicines are ordered and supplied to patients.
To inform the appropriate Pharmacist of any problems with the supply of medicines ordered
To answer the telephone and either deal with the query, take a message or re-direct the call to the appropriate person / area of the department.
To receive signed requisitions / orders from hospital staff and other customers and to forward these to the appropriate area for processing.
Other Duties
This includes the following tasks:
To assist in the training of staff.
To maintain and update medicines databases.
To assist in the maintenance of a clean and efficient environment suitable for the handling of medicine.
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading.
Person Specification
Education, Training and Qualifications
Essential
- Four GSCEs at grade C or above, including English, Maths and Science (or equivalent Level 2 Numeracy and Literacy or CSE grade 1)
Desirable
- NVQ2 in Pharmacy Services or equivalent course accredited by GPhC relevant to work undertaken
- Boots or NPA dispensing qualification
Knowledge and Experience
Essential
- Recent hospital experience
- Awareness of how incidents happen
- Dealing with customers /patients in person or by telephone
- Keyboard work
Desirable
- Audit
- Working in a community hospital or similar pharmacy
- Other experience in the Medicine Supply Process
- Pharmacy practice and procedures, law and ethics, and drug tariff
- Medicine names
- Computerised stock control systems
Skills
Essential
- Excellent communication, written and oral
- Computer skills e.g databases, ExCel
- Ability to work alone and as a team member
- Attention to detail, accurate in work
- Able to work systematically
Desirable
- Ability to prioritise
- Ability to work effectively under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Northampton General Hospital
Address
Northampton General Hospital
Cliftonville
Northampton
NN1 5BD
Employer's website
https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)
