Band 3 Community Nursing Administrator
Job Description
Job summary
We have an exciting opportunity for an enthusiastic Administrator with strong administration and computing skills to join our friendly and supportive Community Nursing Team. The Hospice Community Nursing Teams provide palliative care support to adult patients and the people that are important to them at home. This role is a Part-time position, working 30 hours per week 9am to 5pm, Thursday Sunday and is based at the hospice in Brentry. Although this role is being advertised as a part-time position, full time opportunities would be considered. Daily tasks include - talking to patients, families, and health professionals on the phone Completing outcomes from clinicians Accepting and processing referrals into the service using EMIS Electronic Patient Record using Microsoft Office word, outlook and excel Updating our rostering system
Main duties of the job
To support the community nursing teams with all aspects of administrative duties. This includes processing referrals, managing appointments and providing information to patients, carers and clinicians as required.
About us
St Peter's Hospice is a well-loved hospice that provides extensive inpatient and community services, in Bristol and the surrounding areas. Every year St Peter's Hospice makes a difference in the lives of thousands of patients and their families when it matters most. Many of our staff work directly with patients and their families in nursing, health care and medical jobs. Others raise money to support patient care through our chain of over 40 charity shops and our fundraising activities. We also have a significant number of staff working in varied office-based roles. Our aim is to provide an inclusive, safe and healthy workplace that boosts creativity and motivation. Our Inpatient Unit is a state-of-the-art centre of clinical excellence, that was built with the generous support of the people of Bristol. Beyond our Inpatient Unit, you'll find our team in homes and on the phone 24/7. More recently in response to the pandemic we have moved some services online to continue support for our patients. The Hospice is also a centre of educational excellence and we teach other healthcare professionals about how to care for people at the end of their lives, supporting the NHS and care homes provide end of life care.
Job responsibilities
Communication Excellent communication skills, written and verbal, with a wide range of people, including outside agencies, sometimes requiring tact and persuasive skills where there may be barriers to understanding. To manage telephone enquiries with patients and carers providing non-clinical advice or information to patients and carers. Take personal details from people and upload onto the electronic patient record system (EMIS). Exercise judgement when dealing with patient inquires, analyse and resolve non-clinical patient problems Support distressed patients and carers in a supportive and empathetic manner. To contact patients and carers to arrange, reschedule and cancel appointments Provide and receive routine and complicated information, including dealing with enquiries from external health professionals. This may include sensitive information. Work within a multi-disciplinary environment ensuring that communication with other team members is effective. To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items. Type patient reports/correspondence/e-mails as required. Personal Development Seek feedback from others to help identify own development needs Evaluate effectiveness of own learning / development opportunities Identify own development needs Offers support and feedback to others to develop and work effectively Health Safety and Security Work in a way that complies with legislation and Hospice policy and procedures Report actual or potential problems that may put health, safety or security at risk and suggest solutions Support and challenge others in maintaining health, safety and security at work Quality and Service Improvement Works within the limits of own competence and gets help and advice where needed. Identify new ways of working to improve the service. Work with the team to ensure that appropriate systems and processes are developed and maintained to ensure the team functions effectively Have a good understanding of information governance and use this to support others to ensure this guidance is followed. Meet deadlines, collate data and maintain standards relating to administrative processes. Prioritise workload with consideration to issues arising and responding to shifting priorities appropriately. Work to support the team and be counted on when people ask for help or support. Organise meetings, take, transcribe and distribute minutes as required. Prepare reports and a range of complex information in a range of formats. Manage resources used by the teams Write and update rotas Equality and diversity Challenge bias, prejudice and intolerance Awareness of impact of own behaviour on others
Person Specification
Qualifications
Essential
- Evidence of O-Level/GCSE grades A*-C (9-4) or national level 2 functional skills equivalent in literacy & numeracy
- NVQ2/QCF in administration or equivalent level of knowledge and experience
Experience
Essential
- Knowledge of the full range of routine and non-routine admin procedures
- Excellent computer & IT skills to enable the production of reports and spread sheets.
- Experience of working as part of a team
- Experience of general office routine and systems
Desirable
- Administration experience in a health/social care setting
- Experience of using the EMIS patient data system
Additional Criteria
Essential
- Excellent communication skills, both verbal and written
- Ability to take and convey clear messages
- Ability to prioritise and work to conflicting demands
- Ability to problem solve
- Ability to deal with difficult situations
- Plan and prioritise own workload
- Tact and diplomacy
Additional Criteria
Essential
- Ability to work under pressure and to meet deadlines
- Desire to work as part of a team and generate fresh and innovative ideas
- Honest and trustworthy
- Hardworking and reliable
- Emotionally resilient
- Flexibility in working hours and days
- An understanding and empathy for the work of the Hospice
- Empathy for patients with life limiting illness and their families/carers and ability to cope with talking to people who maybe distressed or challenging.
- Ability to be flexible and adaptable towards new processes introduced within the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St Peter's Hospice
Address
St Peter's Hospice
Charlton Road
Bristol
Somerset
BS10 6NL
