BLMK Neonatal Voices Partnership Lead (Expert by Experience)
- NHS
- Part Time
- Chicksands
- 46148.00 - 52809.00 a year
Job Description
Job summary
The senior lead will represent the Neonatal Voices at local and national neonatal meetings and events and provide independent challenge and scrutiny based on evidence gathered from women, birthing people, parents/carers and professionals from the projects.
As the senior lead for service user voice, you will lead the organisation to identify and engage with pregnant women, birthing people, parents, and their families at every level of change to enable authentic co-production.
You will work closely with the Maternity Voices Lead to develop a strategy and workplan that reflects voices across the MNVP, producing an overall MNVP workplan incorporate Maternity and Neonatal responsibilities, and have strong links with the two over arching Operational Delivery Networks (ODN's).
You will lead and enable the MNVP to deliver Neonatal specific projects focused on improving the quality of care provided for neonatal service users through the lens of lived experience; you will use your lived experience to identify key strategic barriers to providing high quality care as defined by women, birthing people and families and co-create solutions.
Main duties of the job
Main responsibilities of the role include:
Leadership
Planning, development, and delivery
Communication and engagement
Health and care workforce development
Accountability and project governance responsibilities
About us
We are committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing people's differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes.
We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic. We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience.
We are happy to discuss flexible working options for all roles.
We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves.
We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.
Job responsibilities
Main responsibilities of the role include:
Leadership: Build strong influential relationships with providers, commissioners, and local system partners at all levels, including cross border working, to break down barriers, ensure the voices of families are heard and the programme priorities reflect the views of the community. Support the system to recognise and understand the voices of families and use the intelligence gained to significantly influence quality, safety, and productivity. Act as a leader for change ensuring that all activities and plans are effective and fresh, in line with current evidence, thinking and practice and reflective of intelligence gained through engagement. Represent and promote service user voice at board level within the local system, regionally and nationally. Chair relevant multi professional meetings. Use intelligence gained through the work of the Neonatal Voices Partnership to support senior leaders to develop operational and strategic plans that contribute towards the agreed transformation and quality surveillance deliverables. To build robust networks regionally and nationally to feed into regional and national training and engagement events. To be fully up to date with national reports, guidance, and policy to ensure work locally aligns and delivers the required outcomes. Lead on responding to statutory, national reports and guidance, ensuring Neonatal Voice and service user voice contribution is centred. To influence national and regional policy and represent the voices of the local population and services at national level. Champion the voices of marginalised and disadvantaged groups at all levels and influence strategic plans to ensure equity and accessibility of services.
Planning, development, and delivery: Manage and deliver on time and within budget, complex multifaceted engagement, and transformation projects for neonatal, through a standardised system wide methodology process including setting goals, objectives, resources, milestones, and measures of success which deliver significant change and sustainable improvement. Enable transparency across the quality and safety surveillance agenda by attending and meaningfully contributing to local governance, audit, and safety meetings. Bringing the voice of the service user to the heart of the quality and safety agenda. Using the information and intelligence gained through engagement to influence and provide critical friendship. Work collaboratively across the system, in particular the two Operational Delivery Networks (ODNs) and with VCSE organisations to ensure your team are able to engage with diverse groups of families so you can present an accurate and representative view of the local population, including voices from those communities that are disadvantaged or marginalised. Develop and support an ongoing plan for engagement that is responsive to the needs of the system and ensures coverage of the whole geographical area. Ensure that the relevant boards and committees are presented with regular updates and reports as required to provide assurance on the function of the MNVP, and Neonatal Voices in particular Report regularly on the intelligence gathered within the community, sharing the voices of those using the service and ensuring feedback is heard by senior leaders across the system. Ensure that all transformation projects and safety initiatives are built on a solid foundation of engagement, transparency, and support. Work with project managers, Maternity Voices Partnerships and research analysts to develop relevant, timely actionable metrics and measures to track performance. Ensure that evidence-based practice is fully and effectively deployed where possible in all projects and is informed by diverse, recent feedback and involvement of service users. Apply creativity and innovation techniques to the projects including learning from non-healthcare sectors especially to ensure accessibility and diverse representation. Through supporting others, ensure efficient management of projects of work ensuring the maximum return on investment and the delivery of excellence, in line with the values of the integrated care system. Ensure a focus on objectives which deliver the agreed deliverables of safer, kinder, more personalised care for all. Ensure alignment of projects with the wider transformation and quality surveillance agendas, locally, regionally, and nationally. Scope and support the development of business cases as and when required to secure investments required to achieve sustainable change. Lead the development of an organisational timeline of neonatal specific improvement projects which will deliver over the next 12 months. Participate in board level governance and safety meetings as appropriate in order to comply with NHS guidance.
Communication and engagement: Identify, involve, and incorporate the views and needs of patients, the public, NHS staff, stakeholders and ensure their voices influence all stages of work. Liaise regularly with system partners including NHS providers, local authorities and VCSE partners to maximising co-operation and multi-agency working. Support the development of ongoing communications for social media, website, and printed materials to engage and inform diverse communities. Lead on exploring innovative engagement tools and techniques to reach and communicate with diverse communities. Communicate and present highly complex information to a wide range of internal and external stakeholders using formal reports and data analysis to track and communicate trends and themes. Where necessary, have robust and challenging conversations with providers, championing the voices of families and using this intelligence to positively challenge where appropriate.
Health and care workforce development: Develop and enable, involvement of Neonatal service user voice in staff training programmes and culture development in line with core competency framework. Lead the ongoing improvement of the the MNVP, through a neonatal lens through engagement Working with the senior team within the provider trust to develop the capacity and capability of the organisations to deliver on the required transformation and safety agendas. Maintain an understanding of, and contribute to, best practice nationally and internationally to support the strategic development and improvement of neonatal services. Provide leadership and development to Transformation, clinical leaders and project management staff working on projects as required. Develop and promote best practice for involving and valuing service user voice in both transformation and quality surveillance across the organisation. Supporting continued culture development to embed a safe learning culture.
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