Business Administration Apprentice
- NHS
- Full Time
- Birmingham
- 12514.00 - 22369.00 a year
Job Description
Job summary
An exciting opportunity has arisen for two Business Administration Apprentices to join the wider Communications team giving the opportunity to learn vocational skills whilst studying towards a nationally recognised qualification.
We are looking for candidates who are enthusiastic, dedicated and able to demonstrate a high level of commitment.
The posts are fixed term 21-month contracts, 37.5hrs Mon-Fri. The salary for the first year is 14,762pa, rising to national minimum wage from month 13.
The roles are based within very busy and fast-paced teams, undertaking a wide range of administrative support tasks.
Main duties of the job
Role 1 -- Medical Illustration, based at Heartlands hospital with some travel to other sites
DUTIES INCLUDE
*Greeting patients, answering phone calls
*Booking in work requests
*Checking shared Inboxes
*Deliveries/collections
Role 2 -- Communications, based across hospital sites
DUTIES INCLUDE
*General general office duties; monitoring shared inbox, answering phone, directing enquiries, deliveries and collections, displaying materials
*Event support
*Online media sweeps
*Monitoring Trust social media accounts
*Upload digital content
Applicants must be:
Aged 16+
Resident in the UK/EEA for the last three years, any VISA must cover the duration of the apprenticeship
Must NOT be in any form of formal government-funded education or already have a qualification in the specific apprenticeship standard.
Qualified to Level 2 (GCSE grade 4 or above) in English and Maths.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *GCSE Grade 4 or above or Functional skills level 2 or equivalent in English and Maths
Desirable
- *Qualification in related subject e.g. Communications, Media, Graphic Design.
Experience
Essential
- *IT skills in Microsoft Office Packages or equivalent experience
- *Understand importance of maintaining confidentiality
Desirable
- *Experience of using graphic design and communications software such as Canva, Adobe, etc
- *Experience of using booking systems
- *Knowledge of data protection legislation
- *Experience in an NHS workplace
Additional Criteria
Essential
- *Good interpersonal skills
- *Ability to communicate effectively both verbal and in writing
- *Awareness and understanding of the requirement for discretion and confidentiality
- *Ability to relay correct messages but verbal and in writing
- *Ability to manage own workload and prioritise as necessary
- *Good coordination and organisation skills especially under times of high volume of workload
- *Flexibility
- *Ability to travel to all Trust hospital sites
Desirable
- *Previous experience in an environment where providing customer experience skills are required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
