Business Manager
Job Description
Job summary
An exciting opportunity has arisen at Blofield Surgery for a highly motivated, dynamic leader to join as Business Manager. With the recent completion of a significant extension, we are refreshing our management structure to continue to provide outstanding services to our patients. The NHS environment is increasingly challenging, and we want the creation of our additional extension space to be fully utilised to maintain ongoing viability of our high achieving practice.
We are committed to a positive, supportive workplace culture, where staff feel valued. The wellbeing and retention of our team is our success with happy, engaged staff delivering the best care to patients.
Key Responsibilities
Provide strong leadership and strategic direction
Monitor and improve practice performance objectives to align with patient needs
Develop strategies for employee engagement and growth
Identify novel opportunities for business development
Formulate business plans for development in a changing NHS landscape
Manage budgets and resource allocation for optimisation of income
Oversee CQC compliance to meet high levels of quality and safety
Develop strong collaborative relationships
The ideal candidate will have
Strategic vision for efficiency and innovation
Excellent leadership and interpersonal skills
Strong financial acumen
Passion for high-quality patient care
Previous senior management experience
Proactive approach to problem-solving
Healthcare experience is advantageous but not essential
Main duties of the job
Main purpose of role
To work with the Partners and other members of the management team to ensure the efficient and effective running of the Practice.
The Business Manager is responsible for overseeing the success of the practice through knowledge of its finances, business development goals, its people and governance. The post holder will provide strategic leadership and management to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. The Business Manager will agree annual business plans and related action plans for people, finance and partnership working.
The post will provide strategic leadership to the overall management team and will be responsible for ensuring managerial cohesion in line with the strategy and business plan. The post will provide guidance to partners, managers and team leaders in ensuring all elements of business meet their aims in relation to quality, statutory obligations, financial stability and excellent patient service. The post holder will also manage external contracts for service delivery.
To conclude, we hope the business manager will have presence, they will be able to connect authentically, build confidence in others and inspire and motivate people into action.
About us
Blofield Surgery is a six-doctor dispensing practice providing care to around 9,000 patients in and around Blofield in North Norfolk.
We enjoy working from modern, purpose-built premises. The partners and staff have a shared belief in the delivery of high quality, traditional and personal family healthcare. Our patients enjoy good access to care, and we have a strong ethos to recognise their needs when driving forward patient services. It is important to the partners to treat our staff well. We are proud to recently begin teaching medical students and training GP trainees. To promote a multi-disciplinary team approach, we share our premises with other providers including a physiotherapy, mental health services and social prescribers.
The practice is part of the NN4 PCN and we offer enhanced access appointments.
Job responsibilities
BUSINESS MANAGER
Direct Reports: Practice Manager, Admin Lead, IT & Facilities Lead, Management Assistant, Dispensary Manager, Nurse Lead.
Reports to: Partners
Main purpose of role
To work with the Partners and the management team to ensure the efficient and effective running of the Practice.
The BM is responsible for overseeing the success of the practice through knowledge of its finances, business development goals, people and governance.The BM will provide strategic leadership and management to enable the practice to meet its aims and objectives in a profitable, efficient, safe, effective working environment. The BM will agree business plans, action plans for people, finance and partnership working.
The post will provide strategic leadership ensuring managerial cohesion in line with quality, statutory obligations, financial stability and excellent patient care.
Key relationships
Partners, GPs, managers, team leads, staff, ICB and PCN colleagues, healthcare providers, contractors & suppliers.
Responsibilities
Strategic management and planning
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Keep abreast of current affairs and identify potential threats and opportunities
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Contribute to practice strategy and develop ideas for future development
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Monitor and evaluate performance of the practice against objectives and manage change
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Prepare and annually update the practice 5-year strategic development plan
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Prepare the Surgery Risk register, organising quarterly meetings to update and create objectives, overseeing throughout the year.
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Produce and implement the practice digital strategy
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Assess and evaluate accommodation requirements and manage development and expansion plans
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Represent the practice in PCNand ICB meetings
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Assist partners in appointing salaried GPs
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Market and manage the letting of our non-NHS funded rooms to private providers, implement and maintain contracts and oversee this financial income.
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Proactively seek contracts from the ICB or other healthcare organisations, to fully utilise the facilities in the surgery.
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Write bids for new funding opportunities with other healthcare providers.
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Prepare business cases when new streams of income are identified.
Financial Management
Working closely with the Practice Manager and Admin Lead to
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Ensure effective financial controls are in place and adhered to
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Manage practice budgets and seek to maximise income
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Through negotiation with the ICB and PCN, ensure the practice receives appropriate and equitable allocation of resources
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Understand and report to the partners the financial implications of contract and legislation changes
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Manage practice accounts; submit year-end figures promptly and liaise with the practice accountant
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Monitor cash-flow, prepare regular forecasts and reports to the partners
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Manage and reconcile bank accounts
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Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions
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Manage partners drawings
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Manage appropriate systems for handling and recording of cash, cheques and petty cash.
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Oversee private income and annually review private fees.
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Understand and oversee the correct recording and claiming of VAT.
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Understand and oversee the payroll system.
Human Resources
Working closely with the Practice Manager and delegating where appropriate will:
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Provide direct line management and leadership for the practice manager.
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Oversee the recruitment and retention of staff and provide a general personnel management service
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Ensure all staff are legally and gainfully employed and monitor skill-mix within target budgets
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Develop and implement effective staff appraisal and monitoring systems
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Support and mentor staff as individuals and team members
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Implement effective systems for the resolution of disputes and grievances
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Keep abreast of changes in employment legislation
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Maintain up-to-date HR ...
