Business Manager - St Helens Medical Centre

Job responsibilities

Main Duties

Strategic management and planning:

• Keep abreast of current affairs and identify potential threats and opportunities.
• Develop ideas for future practice development.
• Monitor and evaluate performance of the Practice team against objectives; identify and manage change.
• Develop and maintain effective communication both within the Practice and with relevant outside agencies.
• Prepare and annually update the Practice development plan and oversee the implementation of the aims and objectives.

Financial management:

• Manage Practice budgets and seek to maximise income.
• Understand and report on the financial implications of contract and legislation changes.
• Implement and maintain insurances for the Practice
• Manage Practice accounts; submit year-end figures promptly and liaise with the practice accountant.
• Monitor cash-flow, prepare regular forecasts and reports to the Partners.
• Manage and reconcile bank accounts; negotiate/liaise with the Practice bankers.
• Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions.
• Manage Partners drawings.
• Manage and monitor PAYE for Practice staff and maintain appropriate records.
• Manage contributions to the Practice pension scheme(s) and maintain appropriate records.
• Manage appropriate systems for handling and recording of cash and cheques and petty cash.

Human resources:

Oversee the recruitment and retention of staff and provide a general personnel management service.

Ensure that all members of staff are legally and gainfully employed. Monitor skill-mix and deployment of staff.

Manage staffing levels within target budgets.

Evaluate and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.

Implement effective systems for the resolution of disputes and grievances.

Keep abreast of changes in employment legislation.

Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies).

Organisational:

Review and maintain the practice continuity plan.

• Convene meetings, prepare agendas and ensure distribution of minutes as necessary.
• Develop Practice protocols and procedures, review and update as required.
• Ensure that Practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place.
• Manage the procurement of Practice equipment, supplies and services within target budgets.
• Develop and review Health & Safety policies and procedures and keep abreast of current legislation.
• Arrange appropriate insurance cover.
• Ensure that the Practice has adequate disaster recovery procedures in place.
• Arrange appropriate maintenance for Practice equipment.

Patient services:

• Adopt a strategic approach to the development and management of patient services.
• Ensure service development and delivery is in accordance with local and national guidelines.
• Ensure that the Practice complies with NHS contractual obligations in relation to patient care.
• Maintain registration policies and monitor patient turnover and capitation.
• Develop and implement an effective complaints management system.
• Liaise with patient groups.

Information management and technology:

• Evaluate and plan practice IT implementation and modernisation.
• Keep abreast of the latest development in primary care IT and regularly update the Practice management team.
• Set targets and monitoring standards for data entry and data collection.
• Ensure that the Practice has effective IT data security, back-up, maintenance and disaster recovery plans in place.
• Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes.
• Implementation and maintenance of all associated requirements, upgrades, security and services supporting the Practices IT systems.
• To oversee the security and validation processes for the clinical system.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

• Apply practice ...