Business Support Manager

Job responsibilities

The role involves working in a fast paced environment, providing a comprehensive, effective and efficient business suport function, to a small regional team who cover multiple strands of activity.

As the principle point of contact, you will be involved in almost all aspects of the governance, business, operational and personnel management of the regional tobacco and alcohol programme and also key areas of delivery of the Smokefree NHS programme. This will require high levels of integrity and discretion.

You will use your full range of business and administration skills to provide an efficient pro-active service including for example, the management of projects and events, gathering information and undertaking business enquires, arranging and prioritizing events and appointments, the preparation of agendas and minutes, taking appropriate follow-up action as required, supporting the Fresh and Balance team as and when is necessary. There will also be the occasional need to provide business support for Quarterly NENC ICS Smokefree NHS taskforce meetings.

Dimensions of the job:

The post will be pivotal to the co-ordination and integration of business intelligence systems across the team, influencing all staff members including the senior posts

This area of influence will extend outside the team and the post will liaise, negotiate and agree financial/contractual issues with NHS Trust, Durham County Council (as lead commissioner), other NE Local Authorities, NENC NHS Integrated Care Board, charities and academic partners, including national bodies.

Responsible for the daily input, recording and monitoring of all financial data (approx. £2m annually for Fresh Balance Programme and approximately £2m annually for NENC ICS Smokefree NHS Programme).

Responsible for procurement processes of services with regular liaison between the Procurement Team and external contractors.

Contribute to the development, monitoring and amendment of strategic tobacco and alcohol regional strategy / planning, implement and establish robust quarterly reporting processes, using a range of project tools.

Ensure the information available on the Fresh and Balance website and on other media is accurate, complete and relevant.

Lead on the admin & audit of the NENC ICS Pregnancy incentives scheme throughout its duration working closely with the NENC ICS Smokefree NHS Strategic Manager & project manager as required.

Person Specification

Special Skills and Knowledge

Essential

• Previous demonstrable relevant experience of:
• Working in a complex administrative/ business role
• Working closely with a senior manager/s in a busy environment
• Managing competing demands and priorities
• Manage and report against a Service Level Agreement
• Organising and supporting meetings and taking meeting notes
• Preparing reports suitable for senior decision makers in organisations
• Working with senior decision makers
• Experience of taking detailed information and formal minutes
• Highly motivated to make a difference, act autonomously, share experience, insights and ideas to shape the work of the team
• Committed to providing the same high quality of service to staff and public regardless of seniority, personal characteristics (age, gender, ethnicity, sexuality etc) or background.
• Highly motivated to work well with others, promoting positive attitudes and wellbeing at work.
• Interested in personal and professional development - willing to learn and share your knowledge and skills with others
• Has a proactive and flexible approach to work
• Is self-starting and a completer/finisher
• Remains focussed on achieving successful outcomes despite challenges or the unhelpful behaviour of others
• Commitment to providing excellent customer service to colleagues and the public
• Evidence of active personal development at or outside of work
• Willingness to guide, advise and support others depending on their needs and regardless of how junior or senior they may be

Desirable

• Experience in leadership or people development to improve NHS services
• Project Management experience
• Experience of working with a senior level client base

Qualifications

Essential

• Educated to degree level and with relevant work experience to an equivalent level.
• Evidence of continuous professional development

Desirable

• Professional Certificate in business, management or similar relevant field.

Special Requirements

Essential

• Ability to travel independently across the region to fulfil the requirements of the post.
• Occasional national travel and overnight stays

Experience

Essential

• Advanced IT skills in Word, PowerPoint, and Outlook
• Intermediate skills in Excel
• Excellent numeracy skills able to record, analyse and report on numerical data
• Attention to detail in all aspects of work
• Excellent time management and organisational skills
• Excellent analysis skills able to clearly summarise and articulate the most important information in written and verbal reports
• Excellent interpersonal skills to gain the confidence and co-operation of a wide range of people at all levels in multiple organisations
• Advanced communication skills to i) motivate and persuade others ii) create engaging written copy for reports websites etc iii) provide verbal information or deliver short presentations to groups of people
• Able to:
• Travel to and from venues across the North East & North Cumbria and sometimes nationally
• On occasion, to travel and/or work outside usual 9-5 office hours (e.g arrive at a venue early)

Desirable

• Experience in planning and supporting regional events and conferences.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Salvus House

Aykley Heads

Durham

Durham

DH1 5TS

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)